Temporary Closure – Caparra Customer Experience Office
Our Customer Experience Office in Caparra is temporarily closed due to structural deficiencies in the building where it is located.
Please use our authorized payment locations, call 1-844-888-5862, access MiLUMA, or visit another Customer Experience Center.
People first. Safety always.

Our commitment to transparency and truth, always.

As part of our commitment to transparency and truth, always, we are publicly sharing official letters and responses submitted by LUMA to the P3A, FEMA, and other key stakeholders. These documents address recent claims and outline the facts regarding critical issues such as funding shortfalls, FEMA project execution, vegetation management, system reliability, and financial reporting. By publishing these communications, we aim to foster open dialogue, clarify misinformation, and reinforce our dedication to building a stronger, more reliable energy system for Puerto Rico.