If you see fallen lines, do not touch or approach them. Report them by calling us at 1-844-888-5862 (LUMA). Stay far away from fallen lines and from any area or component bearing a sign indicating High Voltage. Learn more about electrical safety issues.
Have flashlights and a battery-powered radio on hand. Secure medications and a first aid kit. Get a supply of water for at least two weeks, and non-perishable food. Protect identification documents (passport, Social Security cards, driver’s licenses, birth certificates, insurance policies and any other important documents). Review your family emergency plan. Be attentive to the newsletters. During the event, stay inside your house or building, away from windows. Turn off power switches and unplug electronic equipment such as televisions and computers to protect them from potential power fluctuations. If there are downed cables and poles in your house or on the street, don’t touch them. You must assume that they are energized and can be dangerous.
Energy theft affects us all. It is dangerous and illegal. If you know of someone stealing electricity or committing fraud, please report it confidentially by calling us at 1-844-888-5862 (LUMA). Help us fight it!
Electric service rates are not established by LUMA. They are established by the PR Energy Board, or PREB. To see the most recent Tariff Book approved by the PREB, and/or the most recent Table of Adjustment Factors, click on "Continue".