Request a Service

Common Services for Residential Customers

Account Services

To start new electric service you will need:

1. Valid government-issued photo ID.
2. Social security number
3. Meter number if available
4. Premise ID if available

If the property is rented:
3. Lease or rental agreement.

How to request new service

By calling 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

To request electric service for a property that is already on our system you will need:

1. Valid government-issued photo ID
2. If renting, lease or renter’s agreement
3. If owning, property purchase agreement

How to request

Through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

To request the transfer of electric service from one property to another you will need:

1. Valid government-issued photo ID.

How to request

Through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

To request  service disconnection you will need:

1. Valid government-issued photo ID.

How to request

Through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

If you don’t agree with your bill, you can request a Billing Inquiry through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

If you prefer to avoid estimated readings, you can submit a meter reading through Mi LUMA web, or in person at any of our Customer Service Centers. Please include a photo of the meter that shows the reading.

Other Services

Request for repair of malfunctioning streetlight

You can request this service through Mi LUMA web, by calling us at 1-844-888-5862 (LUMA), or in person at any of our  Customer Service Centers.

Request for tree trimming

You can request this service through Mi LUMA web, by calling us at 1-844-888-5862 (LUMA), or in person at any of our  Customer Service Centers.

Emergency Generator Registration

You can register your emergency generator by calling us at 1-844-888-5862 (LUMA), or in person at any of our  Customer Service Centers.

Request for credit for energy usage of life preserving medical equipment (Law 152)

You will need:

  1. Valid government-issued photo ID.

How to request

By calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

Claim for equipment damage due to voltage fluctuations or outages

You will need:

  1. Valid government-issued photo ID.

How to request

By calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.