Request a Service

Common Services for Residential Customers

Account Services

To start new electric service you will need:

1. Valid government-issued photo ID.
2. Social security number
3. Meter number if available
4. Premise ID if available

If the property is rented:
3. Lease or rental agreement.

How to request new service

By calling 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

To request electric service for a property that is already on our system you will need:

1. Valid government-issued photo ID
2. If renting, lease or renter’s agreement
3. If owning, property purchase agreement

How to request

Through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

To request the transfer of electric service from one property to another you will need:

1. Valid government-issued photo ID.

How to request

Through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

To request  service disconnection you will need:

1. Valid government-issued photo ID.

How to request

Through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

If you don’t agree with your bill, you can request a Billing Inquiry through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

If you prefer to avoid estimated readings, you can submit a meter reading through Mi LUMA web, or in person at any of our Customer Service Centers. Please include a photo of the meter that shows the reading.

Other Services

Request for repair of malfunctioning streetlight

You can request this service through Mi LUMA web, by calling us at 1-844-888-5862 (LUMA), or in person at any of our  Customer Service Centers.

Request for tree trimming

You can request this service through Mi LUMA web, by calling us at 1-844-888-5862 (LUMA), or in person at any of our  Customer Service Centers.

Emergency Generator Registration

You can register your emergency generator by calling us at 1-844-888-5862 (LUMA), or in person at any of our  Customer Service Centers.

Request for credit for energy usage of life preserving medical equipment (Law 152)

Law 152 provides a credit for energy consumption of the equipment necessary to preserve life. The credit covers 50% of the electric consumption of the equipment that a health professional authorized to practice in Puerto Rico determines. If the customer presents a letter from the Department of the Family  indicating that the customer is below the poverty level, this credit could cover 100% of the consumption.

You will need:

  1. Valid government-issued photo ID.
  2. Application Form for Lifeline credit (available in Spanish only)
  3. Medical Certification (included in the application form)
  4. Certificate of Financial Eligibility (included in the application form)

How to request

You can download the application form here and:

A) Submit it in person at any of our Customer Service Centers.

B) Submit it through Mi LUMA Web visiting the Support menu -> Forms -> General Inquiry Form.

C) Submit it through Mi LUMA App using the Service Request Forms button in the dashboard, signing in and clicking on the Support menu -> Forms -> General Inquiry Form.

Claim for equipment damage due to voltage fluctuations or outages

You will need:

  1. Valid government-issued photo ID.

How to request

By calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.