Temporary Closure – Caparra Customer Experience Office
Our Customer Experience Office in Caparra is temporarily closed due to structural deficiencies in the building where it is located.
Please use our authorized payment locations, call 1-844-888-5862, access MiLUMA, or visit another Customer Experience Center.
People first. Safety always.

Request a Service

Common Services for Commercial Accounts

To start new electric service you will need:

1. Valid government-issued photo ID.
2. Social security number
3. Meter number if available
4. Premise ID if available

If the property is rented:
3. Lease or rental agreement.

How to request new service

By calling 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

To start new electric service you will need:

1. Valid government-issued photo ID.
2. Social security number
3. Meter number if available
4. Premise ID if available

If the property is rented:
3. Lease or rental agreement.

How to request new service

By calling 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

To request the transfer of electric service from one property to another you will need:

1. Valid government-issued photo ID.

How to request

Through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

To request  service disconnection you will need:

1. Valid government-issued photo ID.

How to request

Through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

If you don’t agree with your bill, you can request a Billing Inquiry or file a formal objection through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

If you prefer to avoid estimated readings, you can submit a meter reading through Mi LUMA web, or in person at any of our Customer Service Centers. Please include a photo of the meter that shows the reading.

Other Services

Request for repair of malfunctioning streetlight

You can request this service through Mi LUMA web, by calling us at 1-844-888-5862 (LUMA), or in person at any of our  Customer Service Centers.

Request for tree trimming

You can request this service through Mi LUMA web, by calling us at 1-844-888-5862 (LUMA), or in person at any of our  Customer Service Centers.

Emergency Generator Registration

You can register your emergency generator by calling us at 1-844-888-5862 (LUMA), or in person at any of our  Customer Service Centers.

Request for credit for energy usage of life preserving medical equipment (Law 152)

You will need:

  1. Valid government-issued photo ID.

How to request

By calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.

Claim for equipment damage due to voltage fluctuations or outages

You will need:

  1. Valid government-issued photo ID.

How to request

By calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.