Our biggest customer segment needs reliable service now more than ever given our homes have now turned into our workplaces and our schools.
For your convenience, we offer several ways to pay.
If you do not agree with your bill, you can submit a billing inquiry through Mi LUMA web. To be able to use this service, first you need to register, then sign in and then navigate to the billing inquiry form under the Support menu in Mi LUMA web. You can then submit your inquiry, we will process it, and we will either adjust the bill or provide an explanation to the charges.
We know paying your electric bill can be challenging, especially during the COVID-19 pandemic. If you are having trouble, we can help. You can visit us at one of our commercial offices where we will work with you to design a manageable payment plan. In addition, the following is a list of federal and state aid programs that could help you manage your budget. Visit the pages below to check your eligibility.
In addition you can visit https://www.benefits.gov/ to answer a very comprehensive questionnaire that can help you identify aid programs available to you.