If you do not agree with your bill, you can submit a billing inquiry through Mi LUMA web. To be able to use this service, first you need to register, then sign in and then navigate to the billing inquiry form under the Support menu in Mi LUMA web. You can then submit your inquiry, we will process it, and we will either adjust the bill or provide an explanation to the charges.
We know paying your electric bill can be challenging, especially during the COVID-19 pandemic. If you are having trouble, we can help. You can visit us at one of our commercial offices where we will work with you to design a manageable payment plan. In addition, the following is a list of federal and state aid programs that could help you manage your budget. Visit the pages below to check your eligibility.
The Low Income Home Energy Assistance Program (LIHEAP) is a federal program that helps low income households with their electric service bills. Find detailed information about eligibility and requirements at https://www.benefits.gov/benefit/623.
The Weatherization Assistance Program (WAP) helps low-income families achieve a reduction in domestic energy consumption, through the replacement of old or inefficient equipment with energy saving equipment and measures in their homes.. Find detailed information at https://www.ddec.pr.gov/en/weatherization-assistance-program/.</p?
The Temporary Assistance for Needy Families (TANF), also known as “welfare”, was created to help low-income families with children achieve economic self-sufficiency. Find more information at https://www.acf.hhs.gov/ofa/programs/tanf/about.
The CARES act is a federal program designed to provide economic aid to individuals and businesses that have been hurt by the COVID-19 pandemic. This law includes:
Puerto Rico’s Rent Payment Assistance Program provides rental assistance and utilities to low-income people affected by the COVID-19 pandemic. Eligible individuals must have had reduced income or increased expenses as a result of the pandemic. Find eligibility information here and more details, as well as the application, at: www.ayudaparaturenta.com.
In addition you can visit https://www.benefits.gov/ to answer a very comprehensive questionnaire that can help you identify aid programs available to you.
Click to see instructions and documentation necessary to request the most common services for residential customers. If the service you need is not listed on this page, please call us at 1-844-888-5862 (LUMA) or write to [email protected] for additional instructions.
Electric service rates are not established by LUMA. They are established by the PR Energy Board, or PREB. To see the most recent Tariff Book approved by the PREB, and/or the most recent Table of Adjustment Factors, click on "Continue".