Residential Service

Our biggest customer segment needs reliable service now more than ever given our homes have now turned into our workplaces and our schools.

Pay My Bills

Payment Options

For your convenience, we offer several ways to pay.

Smartphone with Mi LUMA app (payment coming soon)

Calling us at 1-844-888-5862 (LUMA)

By Mail

Through your Banks’ channels

Automatic Debit

Payment Stations

If you do not agree with your bill, you can submit a billing inquiry through Mi LUMA web. To be able to use this service, first you need to register, then sign in and then navigate to the billing inquiry form under the Support menu in Mi LUMA web. You can then submit your inquiry, we will process it, and we will either adjust the bill or provide an explanation to the charges.

We know paying your electric bill can be challenging, especially during the COVID-19 pandemic. If you are having trouble, we can help. You can visit us at one of our commercial offices where we will work with you to design a manageable payment plan. In addition, the following is a list of federal and state aid programs that could help you manage your budget. Visit the pages below to check your eligibility.

  1. The Low Income Home Energy Assistance Program (LIHEAP) is a federal program that helps low income households with their electric service bills. Find detailed information about eligibility and requirements at https://www.benefits.gov/benefit/623.
  2. The Weatherization Assistance Program (WAP) helps low-income families achieve a reduction in domestic energy consumption, through the replacement of old or inefficient equipment with energy saving equipment and measures in their homes.. Find detailed information at https://www.ddec.pr.gov/en/weatherization-assistance-program/.</p?
  3. The Temporary Assistance for Needy Families (TANF), also known as “welfare”, was created to help low-income families with children achieve economic self-sufficiency. Find more information at https://www.acf.hhs.gov/ofa/programs/tanf/about.
  4. The CARES act is a federal program designed to provide economic aid to individuals and businesses that have been hurt by the COVID-19 pandemic. This law includes:
    • economic stimulus payments
    • extended unemployment assistance
    • small business loan relief
    • business credits for employee retention
    • student loans relief
    • federal mortgage loan relief
    • renter relief
    • Find detailed information at https://www.usa.gov/help-with-bills.
  5. Puerto Rico’s Rent Payment Assistance Program provides rental assistance and utilities to low-income people affected by the COVID-19 pandemic. Eligible individuals must have had reduced income or increased expenses as a result of the pandemic. Find eligibility information here and more details, as well as the application, at: www.ayudaparaturenta.com.

In addition you can visit https://www.benefits.gov/ to answer a very comprehensive questionnaire that can help you identify aid programs available to you.

Sustainability

Renewable Energy

LUMA is in charge of the transmission and distribution components of the electric system while AEE continues in charge of generation. We energize your home or business with the energy generated by AEE’s generation unitsand by private companies EcoEléctrica and AES. Today, this energy comes from non-renewable sources, specifically natural gas, oil and some coal. In time, AEE is expected to alter its generation profile to include renewables.