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Below is a chart with information explaining all the charges.

Base Rate - Variable

  1. Consumption Charge
  2. Additional Consumption Charge
  3. Demand Charge
  4. Excess Demand Charge
  5. On Peak Energy Charge
  6. Off Peak Energy Charge
  7. On Peak Demand Charge
  8. Off Peak Demand Charge
  9. Minimum Charge Difference
  10. Remaining 12-Month Contract Charge - Unmetered. Any flat rate service charge for a service that does not  require a meter and includes a flat rate charge and charge  adjustments

Subsidies & Discounts

  1. Rider NM - Net Metering Credit
  2. Thermal Electric Generation Credit
  3. Rider DD - Direct Debit Credit

Fuel Charge

  • Reconciliation Clauses
  • Generation Fuel Charge

Purchased Power

  • Reconciliation Clauses
  • Power Purchased from Third Party

Subsidies, CILTA  & Others

Reconciliation Clauses

  1. Rider CILTA- Municipalities Adj.
  2. Rider SUBA- Subsidies HH
  3. Rider- Subsidies NHH
  4. Provisional Rate True-Up

Subsidies & Discounts

  1. Rider FOS - Fuel Subsidy
  2. Rider QF - Purchased From Qualifying Facilities (Parallel  Generation)
  3. Rider LP - Life Preserving Equipment Credit
  4. Rider CSW - Discount for Church and Welfare  Organizations
  5. Rider CIT - Qualified Tourism Incentive Credit
  6. Rider CRA - Qualified Rural Aqueducts Discount
  7. Rider CAC - Condominium Common Area Discount
  8. Rider DCS - Downtown Commerce Discount
  9. Rider LR - Load Replacement Discount

Base Rate - Fixed

Customer Charge

You can object to your invoice in person at one of our offices, by phone at 1-844-888-5862 (LUMA), or through Mi LUMA web or app. Objecting an invoice, however, does not release you from liability for payment. You must pay the amount corresponding to the average of the invoices not objected during the months prior to the objected invoice up to 6 months. In those cases where the objected invoice is the first invoice, you will have to pay a sum equal to the deposit. In the event that the average of the non-objected invoices is greater than the objected invoice, you must pay the objected amount.

Remote Reading is LUMA's computerized process by which meters are interrogated and their reading is recorded at any given time. Once the reading is obtained, it is transferred to the billing system that performs the necessary computations to bill the customer for the electricity consumption used.

We have two alternate processes. One can be used with more modern meters that allow remote reading. The other is a manual reading that is used with older meters that cannot be interrogated remotely and require our staff to take the reading in person.

In the bill there is a section entitled Actual Reading and there the bill indicates if the reading was actual or estimated.

You can call us at 1-844-888-5862 (LUMA). Please indicate the new postal address and for which account(s) the change would be applicable to. Also, you can visit any customer service center.

You can go to Mi LUMA web or app and activate the "e-bill / paperless" option. This will stop the sending of paper invoices by mail and will begin electronic delivery of the bill.

To add or edit your phone number or email, you can visit the Profile section in Mi LUMA web or app.

In the "Payment History" page inside Mi LUMA web and app you can see all the payments made during the last 12 months regardless of the payment method used. In "Billing History" in Mi LUMA web and app you can see the last 12 bills.

Citizen Safety and High Voltage Areas

During hurricane season, many people purchase a generator as a backup system to power their homes or workplaces during the prolonged power outages that an atmospheric disturbance can cause.

Law 83 of September 1, 1990 establishes that the connection and disconnection of an electricity generator must be carried out by an expert electrician licensed by the College of Electrical Experts of Puerto Rico or an electrical engineer.

 What should be done before connecting a generator?

Turn off the main switch that connects the residence with the electrical system.

Place the generator a minimum of 3 feet from any building or electrical equipment that is operating.

Install the generator on a flat surface to avoid fuel spills. Remember gasoline is highly flammable.

Install and connect the ground rod to the generator box or point indicated in the manual to avoid electrical contact.

Use extension cords that are undamaged and in good condition. Avoid using wires with broken insulation or exposed connections.

Never operate an electricity generator indoors, as the carbon monoxide emitted by this equipment is hazardous to health.

By following these tips you will avoid accidents and you will also avoid putting in harm’s way our line technicians that are working to give you your electric service again after the emergency.

Hurricane season begins on June 1 and ends on November 30 every year.

At LUMA Energy we are prepared to respond to emergencies that interrupt the electric service.

Our commitment is to always provide the best service. As part of this commitment, we offer these suggestions that will help you protect your life and property during the hurricane season.

Hurricane Preparations

Make sure you have enough candles, flashlights, and a battery-powered radio.

Get a gas stove to cook without electricity.

Check your safety box (switch box or “breakers”) and become familiar with it so that you know to disconnect the electricity service when necessary.

Maintain an adequate supply of drinking water. One gallon of water per person, per day, for one week is recommended. 

Buy groceries that are not perishable. For example: powdered milk, canned food, crackers, among others.

Plan to be without electricity for several days. For example, determine how you are going to store medications that need refrigeration, get battery fans, portable coolers, etc.

In the beginning of the season, check if there are trees in your residence whose branches make contact with the power lines and request a tree trimming service. You can request this service through Mi LUMA web, or app or calling us at 1-844-888-5862 (LUMA).

Inspect the surroundings of your residence and remove loose objects that could become projectiles. Secure your gas tank.

During the Hurricane

When the winds pick up, unplug all electrical appliances (radio, television, fans, etc.) and turn off all light switches.

After the hurricane

Turn on the battery radio so that you can be informed about what to do and what not to do during this period.  First responders will bring you important information.  

If you have a power generator, do not turn it on without first turning off the main switch in the house that connects to the electrical system. This will prevent power lines from being energized, posing a deadly risk to LUMA Energy workers repairing them. Think about the lives of these people who are working to restore your electric service.

Report any problems with cables and streetlights calling 1-844-888-5862 (LUMA):

Do not touch wet electrical equipment or step on a wet surface where there is electrical equipment. Don't ever touch a downed power line. Do not climb on the roof to remove fallen branches or cables.

As soon as power is restored in your area, disconnect your emergency generator and reconnect your home service by turning the switches to the “On” mode. Make sure the installation has not been damaged.

If you notice anything out of the ordinary in your equipment operation, call a licensed electrician. Do not try to do electrical repairs yourself.

If your home has been damaged, do not attempt to operate electrical equipment. Call call a licensed electrician.

Keep your cool and follow the recommendations issued through the Emergency Management Agency (AEME).

Stairs and electricity are generally not compatible. To work with or near electrical circuits, you should only use fiberglass ladders.

This situation could cause a fire. For this reason, do not go near the streetlight and call us immediately at 1-844-888-5862 (LUMA).

Any electrical line on the floor must always be considered a live line. Do not come within 10 feet of it and call us immediately at 1-844-888-5862 (LUMA).

Whenever you go to work or play remember that there are many overhead power lines. It is not necessary to touch a power line in order to have an accident. Just entering the induction area (minimum of 10 feet around the line) can form an arc and electrocute a person. Always stay away from electric lines.

Pruning trees and vines that are in contact with or near power lines is hazardous.

For this reason, LUMA Energy has specialized personnel that has the necessary training and equipment to carry out these works.

If you need to prune a tree that is in contact with, or very close (10 feet or less), to power lines, do not do it yourself, or hire anyone. Request a tree trimming through Mi LUMA web, Mi LUMA app or call us at 1-844-888-5862 (LUMA).

Did you know that in many places in Puerto Rico there are power lines, water pipes, communication lines, propane gas lines and other underground utilities even inside private property?

Did you know that about 200,000 underground lines in the US and PR are destroyed annually by people who are unaware of their location and who did not contact the 811 Center for the Coordination of Excavations and Demolitions of Puerto Rico?

In order to avoid accidents and deaths you should call the Excavation Center for guidance before carrying out an excavation or demolition. Request the Excavation or Demolition Notice form.

Before starting to work or play, we should verify if there are electrical lines close by, whether overhead, underground or within walls, ceilings or any structure.

Never let children play in or near transformer boxes (gray or green). If you see an open or damaged box, report it immediately through Mi LUMA web or app or call us at 1-844-888-5862 (LUMA).

Children may see transformer boxes as a plaything and not understand their dangers. Transformers are generally safe, but they can become dangerous when they are vandalized or damaged.

Warn your children not to put their fingers, sticks or other objects through the cracks in a transformer.  Teach them about the electrical hazard stickers found on the boxes. Children should never play in areas where they see these hazard stickers.

Downed power lines or on the ground are dangerous.  Always assume that any line is charged with electricity and stay away. If you or your child find a line within arm's reach or on the ground, report it on Mi LUMA web or app or call 1-844-888-5862 (LUMA) immediately.

Never enter an electrical substation. Electrical substations have high voltage electrical equipment. Simply raising your hands inside a substation is enough to cause an arc that can cause electric shock. Never try to rescue a pet, animal, ball, or toy in these areas.

Fees and Subsidies

Yes, Law 22 of April 7, 2016 establishes the following:

In Article 2.1- Falsehood in Applications

Any person, natural or legal, who submits false information in order to obtain any of the credits, special rates, and subsidies for electric service or water service and / or sanitary sewer service that are granted pursuant to with this Law, or in accordance with any other present or future law or regulation, may be indicted for the crimes of fraud, perjury and filing of false documents or data, as typified by the Penal Code of Puerto Rico, or for any other applicable crime typified by special legislation.

In Article 2.2 - Obligation to Update Information and Notify Cessation of Eligibility

Any client who receives any of the credits, special rates, or subsidies for electric service or water service and / or sanitary sewer service granted pursuant to this Law, or pursuant to any other present or future law or regulation , will be obliged to notify LUMA Energy or AAA, as the case may be, if there has been any change in the information or profile by virtue of which the credit, special rate, or subsidy was granted, or if their eligibility to receive such a credit, special rate, grant, or subsidy. The client will have a term of thirty (30) days from when there has been a change in the information or profile or since their eligibility ceases to notify LUMA Energy or AAA, as the case may be. The notification may be by telephone, in person at the commercial office, by letter or through the Internet portal of the public corporation. Any client who does not notify that eligibility has ceased within the term herein provided and who continues to enjoy the benefit, may be prosecuted for the crimes of fraud and perjury as defined by the Puerto Rico Penal Code, or for any other applicable crime classified by means of special legislation.

In Article 2.3.- Loss of Credit, Subsidy or Subsidy Benefit

Any credit, special rate, or subsidy for electric service or for water and sanitary sewer service will be revoked if the client ceases to comply with his obligation to pay services for a term of two (2) consecutive months, unless has objected to the corresponding invoices under Act 57-2014, as amended, in the case of LUMA Energy, and Act No. 33 of June 27, 1985, as amended, known as the "Law to Establish Minimum Procedural Requirements for the Suspension of Essential Public Services ”in the case of the AAA, or will cease to comply with any of the other requirements established by law or regulation. Once a credit, special rate, subsidy or subsidy is revoked for non-payment, the client will not be able to receive the benefit again. This paragraph shall not apply to the subsidies established through Subchapter D of this Act. In those cases in which the Electric Power Authority, the Aqueduct and Sewer Authority, the Puerto Rico Energy Commission or the General Court of Justice determines If the client, be a natural or legal person, has incurred in the crimes of interference with meters or sabotage of essential services, said client will lose all credit benefits, special rates, or subsidies for electricity and water services. and / or sanitary sewer service. In addition, said person, natural or legal, will be permanently ineligible to receive any future benefit of credit, special rate, subsidy or subsidy for electricity, water and / or sanitary sewer services. Any credit, special rate, subsidy or subsidy for electricity or water and sanitary sewer services will also be revoked when the General Court of Justice determines that the client, be a natural or legal person, has incurred the crime of perjury. , falsification, or filing of false documents or data, in relation to the documents used to obtain a credit, special rate, or subsidy for electricity, water and / or sanitary sewer services. In addition, said person, natural or legal, will be permanently ineligible to receive any future benefit of credit, special rate, subsidy or subsidy for electricity, water and / or sanitary sewer services.

This rate is for people who belong to the Nutritional Assistance Program or PAN. In order to be able to take advantage of this Subsidized Residential Rate, the person will have to present their PAN program letter where it is stated that they are a beneficiary of the program and the account must be in their name.  Each time the person renovates his participation in the program, he or she will be required to produce the new letter. If he or she fails to produce this letter, they risk losing the special rate.

The senior rate is available to people over 65 years of age. All that is required is that the person present a valid government issued photo ID.

All that is required is to present the Social Security letter that certifies you as disabled to be able to enjoy this subsidized rate if the electric service is in their name. Disabled teachers or police officers do not qualify for this subsidy.

The student rate is available to all full-time university students (12 credits per semester or 9 credits per quarter) who live in student housing. If the student is under 21 years of age, the electric service must be in the name of a person over 21 years of age and the student should be included in the account as a person financially responsible for the account.

Law 152 provides a credit for energy consumption of the equipment necessary to preserve life. The credit covers 50% of the electric consumption of the equipment that a health professional authorized to practice in Puerto Rico determines. If the customer presents a letter from the Department of the Family  indicating that the customer is below the poverty level, this credit could cover 100% of the consumption.

To request this benefit, you must go to a Commercial Office of the Authority to obtain the proper guidance and the necessary documents.

These are amounts we charge customers on their bills that are intended to recoup the cost of purchasing fuel and purchasing energy from third parties.  The Authority purchases fuel and energy at different prices during the month and, once the cycle closes, the total expenditure is calculated and attributed to customers using these clauses. The amounts charged are calculated based on energy consumption.

The Authority uses various types of fuel to generate the electricity that it serves its customers. This fuel is purchased at market prices according to the conditions at the time of purchase. The total spent on fuel is entered into a formula that tells us the cost of fuel for each kilowatt-hour produced. Then we charge customers based on this per kilowatt-hour cost and the total number of kilowatt-hours that the customer consumed during the billing period.

The Authority, in addition to producing electricity using its own generating plants, also purchases electricity from a series of electricity producers that use various sources, including renewable ones. This energy or electricity is purchased at a price lower than the cost of electricity produced by the Authority.   The total spent on third party electricity is entered into a formula that tells us the cost of third party energy for each kilowatt-hour produced. Then we charge customers based on this per kilowatt-hour cost and the total number of kilowatt-hours that the customer consumed during the billing period.

General Questions

  • LUMA will innovate by deploying and operating new utility technologies, including micro grids, supported by distributed renewable generation and battery storage, which will form the foundation of the evolving energy landscape. As the transformation of the transmission and distribution system progresses, customers will be able to better control their bills, as more frequent energy consumption and bill forecast information will be provided.
  • A modern and stable electric grid will foster more economic growth for Puerto Rico, which will, in turn, attract global businesses to invest in the island.

  • Now that LUMA’s selection has been approved by the appropriate regulatory and government agencies, we will begin a detailed review and planning process, which will take approximately 10 to 12 months to complete. These plans are intended to be consistent with the proposed Grid Modernization Plans currently being pursued by the Government of Puerto Rico, PREPA and the P3A.
  • During this front-end transition time, PREPA will continue as the operator of the transmission and distribution system.
  • During this transition phase, LUMA will be developing detailed plans required for the reliable takeover of the transmission and distribution system, in line with the government’s plans and the IRP. We will enhance and unify the various plans developed over the past few years into one roadmap that to bring the utility services up to world class standards, provide increased customer service and support a more resilient and cleaner grid with higher reliability. We will start by leveraging our expertise and management talent to create the new organization – and will be held accountable for implementation by the independent regulator and our stakeholders.
  • After completion of the initial transition period, LUMA will enter the commencement period where we will then assume operation and maintenance of PREPA’s transmission and distribution system for a 15-year term.
  • Living and working alongside the people of Puerto Rico, LUMA will create a resilient, reliable and sustainable grid – one that supports long-term benefits for the people and communities we are privileged to serve.

  • LUMA will provide much more than reliable electric service: we will create opportunities for long-term social and economic development for the people and communities of Puerto Rico, for the benefit of present and future generations.
  • Having a resilient, reliable, and sustainable energy system will benefit all Puerto Ricans.
  • We cannot do this alone. This will be a journey where together we will develop the solution made in Puerto Rico. We will need the help of all Puerto Ricans to achieve our goals.

LUMA is a world-class operator for the Puerto Rican transmission and distribution system. We will:

  • Refine and prepare to implement a plan to modernize the electric grid of Puerto Rico in order to improve reliability and resiliency;
  • Develop new, responsive customer service programs to roll out during operations;
  • Support federal funding initiatives;
  • Establish a line worker training center to make the PREPA workforce and community safer;
  • Develop a smooth transition for employees moving from PREPA to LUMA;
  • Develop best practices for safety and workforce productivity with training and benchmarks;
  • Establish performance metrics and benchmarks to ensure accountability;
  • Set up systems to enhance overall cost controls and improve affordability for Puerto Rican customers.

LUMA firmly believes in conducting business responsibly and with the highest ethical standards. We know that how we do business is just as important as what we do. Our parent companies, ATCO and Quanta, are committed to transparency and integrity, and we bring these values ​​to all projects around the world. We are guided by our Codes of Ethics, which require us to be safe, honest and transparent in every business situation and act in ways that reflect our values.

LUMA will have a best-in-class Ethics and Compliance Program. This Program will be overseen by a Compliance Officer who will have the full support of LUMA’s leadership, as well as the full support of leadership at ATCO and Quanta.

We will work collaboratively with Puerto Rican and US federal government agencies to establish transparent procurement practices that will be strictly followed.

LUMA will deliver far more than operational excellence, an improved customer experience and reliable electricity service. When communities thrive, everyone benefits, which is why we are committed to supporting and empowering individuals, groups and organizations in Puerto Rico.

Our employees will live and work in Puerto Rico and be actively engaged in the communities they serve. We are committed to building an expertly-managed organization that is one of the best career choices in Puerto Rico and improves the standard of living for families and businesses.

Leveraging our collective expertise, LUMA is positioned to be a world leader in swift, effective disaster response and management. Our leadership team has extensive disaster response experience, including the deployment of 6,000 line workers simultaneously to carry out emergency repairs in the US Gulf Coast in response to Hurricanes Harvey, Irma and Maria, as well as restoration of electric service following the catastrophic 2016 Fort McMurray wildfire in northern Alberta – a disaster that affected 1,500,000 acres with more than $5 billion in damages.

IEM has provided program and project management support to some of the largest recovery programs in recent years in states and territories impacted by hurricanes and flooding. Following the major hurricanes in the Atlantic and the Pacific in the past two years, IEM deployed disaster response personnel to several U.S. territories to coordinate air evacuations and relief personnel and supplies. IEM currently supports the Federal Emergency Management Agency in developing plans for the federal government’s activities in response to nationally significant natural, accidental and intentional disasters across the nation.

LUMA is headquartered in San Juan, and our employees will live and work in Puerto Rico. To ensure the front-end transition period can begin quickly, we are relocating several top professionals to lead LUMA and prepare for assuming responsibility for operation of the grid.

We value the knowledge and skills of current PREPA employees and believe they will be critical to the long-term success of LUMA.

The knowledge, expertise and skills of current PREPA employees will be extremely important to us as we establish LUMA. We intend to employ as many existing, qualified PREPA employees as we can. During the transition period, we plan to engage with current PREPA employees to understand their roles, responsibilities and internal structures to inform our hiring decisions.

Our goal is to build a new, powerful and efficient organization that benefits from having the best people for the job.

We put our employees first. LUMA will prioritize the talent of PREPA employees: their legacy, knowledge and expertise will be paired with our globally recognized experts in numerous fields such as customer service, high-voltage transmission engineering, distributed energy resources and mini/micro grid integration.

We will contribute best-in-class expertise in workforce training and field workforce development. A key focus will be providing training, continuous learning and career-long support of our personnel as part of our People First, Safety Always culture.

LUMA plans to build a training facility with customized curriculum in Puerto Rico to raise the standard of safety and training for its employees and the people of the island.

LUMA will leverage our resources and experience to improve the island’s electric infrastructure, implementing industry best practices, deploying innovative technologies and increasing the grid’s resiliency to future storms and other extreme events. We will collaborate with Puerto Rican entities including businesses, community members and government agencies to execute in the most efficient manner. We are also dedicated to giving back to the communities where we live and work to impact the overall social and economic development of the island.W

Headquartered in Puerto Rico, LUMA was formed by Quanta Services (Quanta) and ATCO Ltd. (ATCO):

  • Quanta is a leading infrastructure solutions provider for the electric power, pipeline, industrial and communications sectors in North America. With more than 40,000 employees, Quanta has the fourth largest private fleet of equipment in North America, behind leading companies such as Walmart and PepsiCo. Quanta is a leader in the areas of safety and training for its craft-skilled workforce – self performing more than 85% of its work to collaborate with customers to provide cost certainty and safe execution. Quanta also has extensive experience responding to natural disasters across North America. For more information, please visit www.QuantaServices.com.
  • ATCO is a diversified global holding corporation with approximately 6,000 employees. ATCO delivers customer service excellence and innovative business solutions across several platforms, including electricity, natural gas, energy storage, industrial water, modular structures, site support services, transportation (ports and logistics) and commercial real estate. ATCO has provided products and services in more than 100 countries around the globe for more than 70 years – and has an impeccable customer service rating. For more information, please visit www.ATCO.com.

LUMA is also working with IEM to provide federal funding expertise:

  • IEM has more than 35 years of experience helping the public and private sectors enhance preparedness, mitigate risks and effectively respond to and recover from disasters. IEM excels in the effective management of recovery programs funds, which will enable LUMA to act efficiently and accurately in rebuilding and modernizing Puerto Rico’s grid. IEM will also position LUMA to provide critical emergency management and crisis response support, should a future disaster occur. For more information, please visit www.IEM.com.

Through the Quanta and ATCO group of companies and with the support of IEM, LUMA can leverage the expertise of a combined workforce of more than 50,000 people, along with the largest specialized fleet in North America. Collectively, this group operates more than 52,000 miles of transmission and distribution lines, covering 165,000 square miles of service territory, and has overseen more than $51 billion in disaster recovery programs and supported more than 300 state, local and territorial jurisdictions with a wide range of emergency management services.

LUMA is a purpose-built operator that has been designed to provide the people and communities of Puerto Rico with a resilient, reliable and sustainable electric grid, while also delivering outstanding customer service. We are committed to the highest standards of transparency, integrity, safety and operational excellence.

LUMA combines:

  • Industry-leading technical experience in building reliable, sustainable infrastructure and best-in-class craft skilled workforce training;
  • Decades of operational excellence managing several world-class utilities that deliver safe and reliable energy to millions of customers; and
  • Expert and transparent management of federal funds.

LUMA Energy (LUMA) was selected by the Puerto Rico Public-Private Partnerships Authority (P3A) to operate and modernize Puerto Rico’s electric grid. The selection of LUMA follows a substantial, competitive process involving some of North America’s largest utility providers. For more information, please visit the P3A web site at https://www.p3.pr.gov/. You can also visit www.LUMAPR.com.

Irregularities in Consumption

The LUMA Energy ICEE unit begins an investigation. If misuse or theft is found, ICEE corrects the irregularity. It also makes the calculations to recover the cost of the energy consumed not accounted for, investigation expenses, and the repair. In addition, a fine is assessed and the case is referred to the Department of Justice for possible criminal prosecution.

Any use of electrical energy done without a meter, or with an adulterated meter to circumvent the measurement, of the electricity consumed.


LUMA Energy uses the most advanced security systems to provide the highest degree of security available on the Internet. Mi LUMA web and Mi LUMA app both have a certificate of authenticity or SSL (Secure Socket Layer) installed that secures all the transactions carried out in it. SSL is a security protocol developed to ensure that the transmission of data between a server and a user, through the Internet, is completely secure.

As an added security measure, sessions expire after 15 minutes of inactivity. This prevents unauthorized access to your accounts if you have left your computer unattended.

No. Only one email per account is allowed.

You can register these types of accounts in profiles other than your own. In other words, if you created a profile (username and password) with your accounts that do have your social security number, you will not be able to add these other accounts that are not yours to that profile. If you have the social security information for these accounts, you can register them in a separate profile, that is, with a different username and password.

Both systems have retrieval tools for username and password. You can find them on the sign in page.

Once you register for one of these services, you can use the same username and password created to sign into either one.

To start using these services, visit Mi LUMA web at LUMAPR.COM or, if you prefer to use Mi LUMA app, download the app from your phone's app store. Then register in one of them (the web or the app) and create access credentials (username and password). You can use these credentials to login to either of the two services. To register, you only need:

  • Your electric service account number
  • Email
  • Last 4 digits of the social security number (SSN) or employer identification number (EIN) on the account.

You can conduct any of the following transactions using Mi LUMA web or app, from the comfort of home at any time:

  1. Check out the balances for all your electric service accounts.
  2. Verify the due date for your payments.
  3. Make payments.
  4. Verify your payment history regardless of the way the payment was made whether it was done online, through the phone, through your bank or in person.
  5. Verify your energy consumption history.
  6. Verify your bills for thelast 12 months.
  7. See the areas where power interruptions are occurring and report outages at your addresses.
  8. Request service transfer, disconnection, tree trimming services, streetlight repair, among others.
  9. Dispute your bill.
  10. Request a payment plan.
  11. Submit a meter reading.

Mi LUMA web is the LUMA Energy internet portal that allows you to carry out multiple transactions without having to visit us at our commercial offices or call us. Mi LUMA app is a service that offers the same functionality as Mi LUMA web, but is available through a smartphone app that can be downloaded through the Apple or Google Play app stores. Both services are totally free and available 24 hours a day.

Night Lighting Poles

It is a streetlight that LUMA Energy offers to customers for a low fixed monthly price that varies with its intensity.

These lights can be requested at any Commercial Office of the Authority.

A street light a lamp located on public grounds that lights up roads, streets, and sidewalks in the afternoon and night.

Burned-out streetlights can be reported through Mi LUMA web, Mi LUMA app, the Customer Service Center at 1-844-888-5862 (LUMA), or any Commercial Office.

Outages and Voltage Fluctuations

You can call us at 1-844-888-5862 (LUMA) or you can report them using Mi LUMA web available at miluma.lumapr.com. You will first need to register your electric service account and then sign in. After signing in, the process is as follows:

Voltage fluctuations are sudden events during which the voltage that we receive in our homes or other properties is different than the one that the electric grid is supposed to produce.  They occur because:

  • A component of the electrical system in your area was damaged
  • Overgrown or unpruned trees whose branches fall on electric lines
  • Lightning strikes
  • Animals that interfere with our electrical system.

Yes. Low voltage causes electric motors to overheat and burn out. It also shortens the life of household appliances and burns light bulbs.

It is recommended that all sensitive equipment have a UPS (Uninterrupter Power Supply) or a surge protector to protect them.

You can call us at 1-844-888-5862 (LUMA), choose option 1. You can also report any of these situations through Mi LUMA web at miluma.lumapr.com. To use Mi LUMA web, you will need to first register your electric service account, then sign in, and finally follow these steps.

Low voltage or brownouts occur momentarily and then the voltage is restored. These can occur for multiple reasons but technically it is considered a brownout if there is a 60% voltage drop in one sixth (1/6) of a second. When this happens, immediately turn off your electrical appliances and sign into Mi LUMA web or Mi LUMA app or call 1-844-888-5862 (LUMA) to report it.

A “via libre” is a scheduled service interruption to introduce or remove from service a high voltage industry or sector for maintenance or repair purposes.

Service Requests

You can request electrical service in person at one of our offices. Please bring the following:

  • Valid photo ID issued by the state or federal government.
  • Social Security number
  • Counter number if you have it available
  • Town number if you have it available

Law 7 of January 3, 2014 prohibits LUMA Energy from collecting a balance belonging to one customer from a different customer requesting electric power service in the same location. In addition, it forbids LUMA Energy to deny electric service to a property until the outstanding balance of a previous client is paid.

However, the Law makes an exception in its Article 3 where it specifies that, "This will not apply to persons or legal entities established by related persons within the third degree of consanguinity or second degree of affinity with the client with a balance pending payment."

This Law will not keep LUMA Energy from being able to charge and deny service to a new applicant who is part of the same family unit as the previous subscriber or who in some other way benefited from the previous electric service on the property.

Below is the estimated time for the execution of orders.

  • New Service - can take up to 10 business days
  • Connection - can take up to 10 business days
  • Reconnection of Suspended Service - can take up to 5 business days
  • Disconnect - as soon as possible, with the required access

In these cases, it is not always a natural person who requests the electric service. It could be a corporation or other legal entity. For this reason, we require other documents in order to be able to document the legal entity and its authorization to enter into contracts. Below are the requirements in each case:


Original Certificate of Existence or Certificate of Incorporation or Corporate Validity Certificate (Goodstanding) or Authorization to Do Business in Puerto Rico (if the corporation is foreign). The document must be less than one year old from the date of issue.

Corporate resolution authorizing your representative to sign the electric power service contract. It must be on official paper, have a signature and stamp.

Limited Liability Corporations:

Original of the Certificate of Registration. The document must be less than one year old and while the account is in its name, it will have to be presented annually at the time of its renewal.

Corporate resolution authorizing the representative to sign the electric service contract. It must be on official paper, have a signature and stamp.

Foreign Limited Liability Corporations:

Original of the Certificate of Registration. The document must be less than one year old and while the account is in its name, it will have to be presented annually at the time of its renewal.

Copy Certificate of Registration from the State Department of the state in which the company was registered or issued by the consul of the United States if it is incorporated and authorized in accordance with the laws of the country of origin.

Corporate resolution authorizing the representative to sign the electric service contract. It must be on official paper, have a signature and stamp.

Special Commercial Companies:

Copy of the deed of the company signed by all the partners where the terms and conditions under which it will operate are established, the identity of the partners and when they will have the power to perform acts of administration and sign contracts on behalf of the company .

Certification of registration in the Electronic Registry of Corporations and Entities located in the Department of State of the Government of Puerto Rico.

Indemnification Agreement and Unlimited Continuous Warranty. If the client requests it, he will be exempted from this requirement if he has excellent payment experience and presents a Bond or Letter of Credit issued by an insurance company acceptable to the Authority for an amount sufficient to guarantee the payment of his obligations with the Authority.

Official document that authorizes the official who will manage to formalize the contract. If the managing partner is the managing partner, as stated in its constitution document and this is satisfactorily identified, this document is not required.

Limited Liability Companies:

Original Certificate of Existence, or Certificate of Incorporation, or Corporate Validity Certificate (Goodstanding) or

Limited Liability Companies:

Original Certificate of Existence, or Certificate of Incorporation, or Corporate Validity Certificate (Goodstanding) or Authorization to Do Business in Puerto Rico (if the company is foreign). The document must be less than one year old from the date of issue.

Certification of registration in the Electronic Registry of Corporations and Entities located in the Department of State of the Government of Puerto Rico.

Official document that authorizes the official who will manage to formalize the contract. If the managing partner is the managing partner, as stated in its constitution document and this is satisfactorily identified, this document is not required.

Entities with Legal Personality Granted Through Special Legislation:

Examples of these entities are: College of Engineers, College of Certified Public Accountants, Associations, Organizations, Trusts, United Public Servants of PR (bonafide organization certified by the Department of Labor and Human Resources), Council of Owners of a Condominium (formerly known as Homeowners Association) and others.

Copy of the legal document that created the entity as one with its own legal personality. It is not necessary in cases where other services have already been provided on behalf of the entity or the legal provision under which it is organized is known.

Copy of the Resolution of the Board of Directors or the President of the entity authorizing a person to contract the electric power service.

In the case of the Council of Owners of a Condominium (organization to which legal personality is granted through the Horizontal Property Law):

Copy of the Minutes or Minutes of the Meeting in which the Council of Owners was constituted.

Document of the Board or Council of Owners that authorizes the representative of the Condominium to sign the electric power service contract.

Access Control Projects:

Certification that authorizes you to sign the Release of Liability

Release of Liability

If this is the first time that electrical service is installed, you must present the Original Use Permit.

Electrical Certification if it is the first time, if the property has been without service for more than a year or if changes were made to the electrical system.

Lease, sale or deed contract.

Counter number if you have or the number of the town where you are going to contract the service.

No. The social security number is necessary to connect the electric service.

A deposit is a sum that we collect to guarantee the payment of electric consumption, rents and other obligations. We also use it to ensure the return in good condition of the meter and other LUMA Energy properties installed to supply you with service. The General Terms and Conditions for the Supply of Electric Power authorize LUMA Energy to require or increase the amount of the deposit to those customers whose service is suspended due to non-payment or whose record shows two or more bills with arrears during the preceding twelve months.

Yes, you can transfer it if the service was stopped or canceled. You cannot transfer a deposit from an account that is active. However, different residences require different deposits so a previous deposit may not cover the entirety of a new required deposit. If this is the case, we will charge you the difference.

You can claim your deposit once you have received the Final Invoice with a credit balance in your favor. At that time you can stop by our Offices or call our Customer Service Center at 1-844-888-5862 (LUMA) to request a refund.

Yes, you can have multiple electric service accounts registered in your name.

You can request a transfer of the service by visiting our offices, calling us at 1-844-888-5862 (LUMA) or from Mi LUMA web or app. You must demonstrate ownership, that is, that you are the owner, or the authorized tenant with a rental or lease agreement or a purchase agreement. We will need the meter number or the address of the property.

Solar and Wind Energy

If you are interested in connecting your renewable energy source:

a) Learn more about renewables here.

b) Review the overall process to request interconnection of renewable sources here.

c) Request interconnection and net metering services through our DG Portal here.

It is a renewable (or inexhaustible) source of energy that, through a system of photovoltaic solar panels and an inverter, is converted into electrical energy to be used by homes or other properties.

Photovoltaic, or solar, panels are made of a material that produces direct current when sunlight strikes them. Direct current goes from the panels to the inverter. The inverter transforms direct current into alternating current. Alternating current can supply homes and businesses because it is the type of current that our appliances, lights, computers, in short, all the electrical devices that we use, need.

However, the amount of direct current produced by the solar panels varies constantly depending on the intensity of the sun, the time of day, and weather conditions, among others. When the day is cloudy, at night and when it rains, the Photovoltaic System does not produce current, or produces very little. Our appliances do not tolerate this variability in the current. They need stable and constant current. For this reason, the home or business must supplement this deficit with current from the Puerto Rico electrical system, or by using batteries. The batteries, or the electrical system, provide a reference voltage that is necessary for a solar system to power a home or business.

Wind energy is the energy generated with the movement of the wind, that is, the kinetic energy generated by the effect of air currents and that is converted into other useful forms of energy for human activities.

The wind moves large blades connected to electrical generators that create direct current and are then converted into alternating electricity by an inverter. Just as the case with solar energy, wind energy is not constant and thus it requires a reference voltage that can come from the Puerto Rico power grid or batteries.

This term refers to the connection of a customer’s electric generation system to Puerto Rico’s electrical grid.

The process to measure and credit the energy exported by the customer’s electric generation system, to Puerto Rico’s electrical grid.

Sources of energy that are replenished naturally in a relatively short period of time. These include solar, wind (wind), hydraulic and biomass among others.

If your solar electric generation system is interconnected and is part of the net metering program, you do not pay for the energy that the system produces and your home consumes. In addition, you receive a credit on your bill for the full retail amount of any electricity your solar system exports to the power grid. This means you buy less energy from LUMA Energy which results in lower energy bills.

If your solar electric generation system produces more electricity than your home or business consumes during any given billing period, then those excess kWh will “roll over” to be applied to your bill the following month, or in any future month during the fiscal year.

This is why the policy is called “Net Metering,” because at the end of each billing cycle, customers with solar electric generation systems interconnected through the net metering program are billed for the “net amount” of electricity that they consume from LUMA Energy. “Net amount” means the amount of kWh consumed from LUMA Energy minus the amount of kWh exported to the power grid by your solar electric generation system.

At the end of each fiscal year (on June 30th), if your system has produced more solar electricity than you have consumed for the entire fiscal year, then you will get a credit on your account every July for $0.075 times the amount of excess kWh accumulated during the fiscal year. Additionally, an amount of $0.025 times the amount of excess kWh will be credited to the Department of Education accounts per the law that created the net metering program.