Service to Commercial Customers

Our commercial customers tend to have more complex needs than residential. That’s why we offer a wide array of solutions.

Pay My Bills

Payment Options

For your convenience, we offer several ways to pay.

Smartphone with Mi LUMA app (payment coming soon)

Calling us at
1-844-888-5862 (LUMA)

By Mail

Through your bank’s channels

Automatic Debits

We are strongly committed to supporting our customers impacted by Hurricane Fiona. If you have a question regarding your bill received from August 21, 2022, and October 7, 2022, LUMA has extended the time you have to file an objection to Thursday, November 24, 2022. Any customer with questions about their bill is encouraged to visit one of our customer service centers, call directly at 1-844-888-5862 (LUMA), use the MILUMA app and web portal or contact through the mail at PO Box 9100, San Juan, PR 00908-9100. LUMA representatives are standing ready help and to answer any questions or concerns.

If you do not agree with your bill, you can submit a billing inquiry through Mi LUMA web. To be able to use this service, first you need to register, then sign in and then navigate to the billing inquiry form under the Support menu in Mi LUMA web. You can then submit your inquiry, we will process it, and we will either adjust the bill or provide an explanation to the charges.


Renewable Energy

We at LUMA work with the transmission and distribution components of your electric service while PREPA continues in charge of the generation component. We power your household or business with energy generated by PREPA generating plants and by 3rd party companies such as EcoEléctrica and AES. Today, all this energy comes from non-renewable sources, specifically natural gas, oil and some coal. However, PREPA is expected, in time, to alter its energy generation profile to include more renewable sources. This process wil take time because it requires major investment by PREPA and/or private entities.