Service to Commercial Customers

Our commercial customers tend to have more complex needs than residential. That’s why we offer a wide array of solutions.

Pay My Bills

Payment Options

For your convenience, we offer several ways to pay.

Online through Mi LUMA web

Sign Up

Smartphone with Mi LUMA app (payment coming soon)

Calling us at 1-844-888-5862 (LUMA)

By Mail

In Person at our Customer Service Centers

Our Centers

Through your bank’s channels

Automatic Debits

Request A Service

Following are instructions and documents to request the most common residential customer services. If the service you wish to request is not here, please call us at 1.844.888.LUMA (5862) or write to us at [email protected] for additional instructions.

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Rates

Electric service rates are not established by LUMA. They are established by the PR Energy Board, or PREB. To see the most recent Tariff Book approved by the PREB, click on “Continue”.

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Sustainability

Renewable Energy

We at LUMA work with the transmission and distribution components of your electric service while PREPA continues in charge of the generation component. We power your household or business with energy generated by PREPA generating plants and by 3rd party companies such as EcoEléctrica and AES. Today, all this energy comes from non-renewable sources, specifically natural gas, oil and some coal. However, PREPA is expected, in time, to alter its energy generation profile to include more renewable sources. This process wil take time because it requires major investment by PREPA and/or private entities.

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Report an Outage - Home

Report An Outage

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Start Stop and Move - Home

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Pay My bill - Home

Our Customer Service Centers

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Report an Outage - Home

Contact Us

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