Temporary Closure – Caparra Customer Experience Office
Our Customer Experience Office in Caparra is temporarily closed due to structural deficiencies in the building where it is located.
Please use our authorized payment locations, call 1-844-888-5862, access MiLUMA, or visit another Customer Experience Center.
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Featured News

LUMA Reports Quarterly Fuel Adjustment Citing Impact of Fuel Consumption and Fuel Mix Utilized by Island Generators

As has been reported previously, generation fuel costs are unrelated to LUMA operations San Juan, Puerto Rico – Today, LUMA reported calculations for the adjustment...

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LUMA Activates Emergency Operations Center in Response to Severe Weather Events from the Past Weekend

(Santurce, PR – June 4, 2024) Due to the severe weather events that began on Saturday, June 1, LUMA is taking proactive measures according to its Emergency Response Plan. This morning,…

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LUMA 3rd QUARTER REPORT HIGHLIGHTS MAJOR PROGRESS ISLANDWIDE 

IN RELIABILITY, CLEAN ENERGY, GRID RESILENCY, CUSTOMER SERVICE, EMERGENCY PREPAREDNESS AND OTHER KEY AREAS.   SAN JUAN, PUERTO RICO – Yesterday, LUMA filed its third quarter report with the Puerto Rico…

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LUMA HOSTS LINEWORKER RODEO TO KICK OFF THE FIRST WEEK OF

EDUCATIONAL DEVELOPMENT The company that operates the transmission and distribution system continues to make steady progress in developing the next generation of electrical grid professionals Canóvanas, Puerto Rico, May 2,…

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LUMA and the Department of Natural & Environmental Resources Team Up to Protect the Yellow-Shouldered Blackbird, an Endangered Species 

Collaborative efforts at Aguirre Substation aim to protect and restore yellow-shouldered blackbirds and other species.   (Salinas, Puerto Rico – April 22, 2024) LUMA, in close collaboration with the Department of…

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LUMA Initiates Island-wide Smart Meter and Vegetation Clearing Assessments

These federally funded initiatives are the first of their kind and will improve customer service and reliability for all customers in the next 3 years. April 15, 2024, San Juan,…

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LUMA Hosts its First Grid Transformation Day

The event showcased the research and contributions of interns and employees. San Juan, Puerto Rico - April 23, 2024 – Today, LUMA proudly celebrated its first-ever Grid Transformation Day, at…

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The Community Streetlight Initiative Continues to Make Progress

More than 100,000 streetlights have been upgraded throughout Puerto Rico April 9, 2024, San Juan, Puerto Rico - Thanks to the Community Streetlight Initiative, LUMA announced that over 100,000 streetlights were…

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LUMA Inspires the Future of Engineering in Puerto Rico with the Third Electric Go-Kart Race of the "Power Your Future" Program 

Third Electric Go-Kart Race: Inspiring the Next Generation of Female Engineers in Puerto Rico Ponce, Puerto Rico, March 16, 2024 – LUMA held the third edition of the STEM program,…

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LUMA modernizes hundreds of streetlights across the island to protect marine life

LUMA, in collaboration with turtle conservation groups, modernizes streetlights in nesting areas for turtles. (March 1, 2024, San Juan, Puerto Rico) - LUMA, in coordination with turtle conservation groups, is…

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LUMA QUARTERLY METRICS FILING HIGHLIGHTS KEY AREAS OF PROGRESS & EFFECTIVENESS OF NEW AUTOMATION DEVICES

Installation of over 3,500 automation devices resulted in 25 million fewer customer service interruption minutes during its second quarter. San Juan, Puerto Rico, January 30, 2024 – Yesterday, LUMA submitted…

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