Temporary Closure – Caparra Customer Experience Office
Our Customer Experience Office in Caparra is temporarily closed due to structural deficiencies in the building where it is located.
Please use our authorized payment locations, call 1-844-888-5862, access MiLUMA, or visit another Customer Experience Center.
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RESTORATION UPDATE: LUMA RESTORES SERVICE TO MORE THAN 96% OF CUSTOMERS; SHARES RESTORATION TARGETS FOR IMPACTED MUNICIPALITIES

LUMA restores service to over 675,000 customers, has restored service to more than 90% of customers in each region, and continues round-the-clock efforts to achieve...

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LUMA RESTORATION UPDATE: POWER HAS BEEN RESTORED TO MORE THAN 300,000 CUSTOMERS IMPACTED BY TROPICAL STORM ERNESTO

LUMA is focused on restoring service to the approximately 407,000 customers that remain without power as the company simultaneously conducts damage assessments LUMA encourages customers to keep a safe distance…

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LUMA DEPLOYS CREWS TO ASSESS IMPACT OF TROPICAL STORM ERNESTO; RESTORATION EFFORTS WILL CONTINUE WHERE CONDITIONS ARE SAFE

As of 1:00p.m., 700,000 customers are without power; company urgently reminds customers to stay away from downed powerlines and electrical equipment San Juan, Puerto Rico, Aug. 14, 2024 – Tropical…

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LUMA’S TOP PRIORITY CONTINUES TO BE EMERGENCY PREPARATIONS AHEAD OF TROPICAL STORM ERNESTO

LUMA continues to prepare for weather-related power outages ahead of Tropical Storm Ernesto and encourages customers to take proactive safety measures San Juan, Puerto Rico, Aug. 13, 2024 – On…

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LUMA ACTIVATES EMERGENCY OPERATIONS CENTER: ACTIVATES EMERGENCY RESPONSE PLAN, MOBILIZES FIELD CREWS, INCREASES SAFETY COMMUNICATIONS TO CUSTOMERS AS PART OF PREPARATIONS FOR IMPACTS OF POTENTIAL TROPICAL CYCLONE FIVE  

LUMA encourages customers to take proactive steps to prepare for weather-related power outages   San Juan, Puerto Rico, Aug. 12, 2024 – Today, LUMA announced the mobilization of its Emergency Operations…

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LUMA LAUNCHES NEW CUSTOMER TOOL: THE COMPANY WILL SEND A NEWSLETTER WITH INFORMATION AND IMPORTANT UPDATES DIRECTLY TO ITS 1.5 MILLION CUSTOMERS

The goal is to keep customers informed about the progress of electric system reconstruction, emergency preparedness information, energy efficiency programs and electrical safety San Juan, Puerto Rico – Aug. 4,…

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LUMA Introduces Innovative Energy Efficiency Rebate Program in Puerto Rico

SAN JUAN, PUERTO RICO - July 30, 2024 - LUMA launched the first ever energy efficiency program for residential and commercial customers in Puerto Rico, marking a significant step in…

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LUMA’S FOURTH QUARTER PERFORMANCE METRICS HIGHLIGHT KEY AREAS OF PROGRESS & POSITIVE IMPACT OF AUTOMATION DEVICES ON

CUSTOMER RELIABILITY LUMA achieves goal of installing over 5,000 automation devices during fiscal year 2024, preventing more than 130 million service interruption minutes for customers San Juan, Puerto Rico, July…

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Update on the Santa Isabel Transformer

(July 11, 2024) Since June 9th, LUMA took a series of specific steps to ensure that our customers in Santa Isabel, Coamo and Aibonito had reliable power. We implemented our plan to replace…

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LUMA Starts Community Street Lighting Project in Culebra with New Interactive Map 

A total of 337 streetlights will be upgraded in the first phase of the project.  (Culebra, Puerto Rico) – LUMA has begun replacing streetlights in the municipality of Culebra as…

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LUMA PRESENTS MAYORS WITH 2024 EMERGENCY RESPONSE PLAN

LUMA invite the Mayors of the 78 municipalities to its Emergency Operations Center to discuss in detail the response plan for the hurricane season.  Will perform a mock drill with…

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