Temporary Closure – Caparra Customer Experience Office
Our Customer Experience Office in Caparra is temporarily closed due to structural deficiencies in the building where it is located.
Please use our authorized payment locations, call 1-844-888-5862, access MiLUMA, or visit another Customer Experience Center.
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Featured News

LUMA’s Chief People Officer recognized to the Board of Directors of the American Red Cross Puerto Rico Chapter

The company managing the transmission and distribution system has collaborated with the American Red Cross for years to support the communities   November 11, 2024—...

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Message from LUMA President and CEO Juan Saca: An Update on Restoration Efforts Following Island-Wide Blackout

Dear LUMA customer, Following an island-wide blackout that began at 5:30 a.m. on New Year’s Eve, LUMA activated its Emergency Operations Center and has been working tirelessly to restore power…

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HISTORIC YEAR OF PROGRESS: LUMA MAKES KEY IMPROVEMENTS TO GRID RELIABILITY, RESILIENCY, CUSTOMER SERVICE, EMERGENCY PREPAREDNESS & RENEWABLE ENERGY ADOPTION

KEY ACTIONS AND PROGRESS HIGHLIGHT EFFORTS BY LUMA TEAM TO ADDRESS CRITICAL ENERGY PRIORITIES OF IMPORTANCE TO ITS 1.5 MILLION CUSTOMERS. San Juan, Puerto Rico, Dec. 20, 2024 – As…

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QUARTERLY FUEL COST ADJUSTMENT: INCREASE IN GENERATION FUEL COSTS DUE TO HIGHER DEMAND AND USE OF MORE EXPENSIVE FUEL FOR GENERATION FROM JUNE TO NOVEMBER

Potential fuel cost adjustments related to generation of electricity, not LUMA operations, may potentially impact future customer rates. LUMA urges the media to report the facts of FCA: As has…

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LUMA announces contract to launch next phase of their Smart Meter Initiative

Itron will partner with local vendors to install over 1.5 million meters across Puerto Rico as part of its Smart Meter Initiative. San Juan, Puerto Rico – December 17, 2024…

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LUMA Reaffirms Its Commitment to Communities for the Second Consecutive Year with the “Illuminate Your Community” Initiative

 Through this initiative, the company will provide donations to nonprofit organizations selected by participating municipalities December 12, 2024 – Reaffirming its commitment to communities and nonprofit organizations, LUMA is proud…

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HISTORIC MILESTONE: FIRST INTERIM 2025 INTEGRATED RESOURCE PLAN FILING FOR PUERTO RICO’S ENERGY FUTURE

The IRP filing reflects extensive stakeholder outreach and feedback and is a critical step in creating the energy system of the future to meet customer demand San Juan, Puerto Rico,…

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LUMA Launches “Shine Safely” Holiday Campaign and Expands Energy Efficiency Discount Program for Puerto Rico Residents

November 25, 2024 - San Juan, Puerto Rico – LUMA has launched its “Shine Safely” holiday campaign alongside an expanded In-Store Discount Program to promote electrical safety, energy efficiency, and…

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Barceloneta Transmission Center Upgrades Strengthen Electrical Reliability 

Barceloneta, Puerto Rico – November 22, 2024 – As part of the substation modernization efforts, LUMA is undertaking a federal funded project to replace 8 breakers at the Barceloneta Transmission…

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LUMA’S FIRST QUARTER PERFORMANCE METRICS HIGHLIGHT:

IMPROVED RELIABILITY AND SAFETY During the first quarter of fiscal year 2025, system outages were reduced with a total of 62 million customer interruption minutes prevented San Juan, Puerto Rico,…

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LUMA QUARTERLY REPORT: PROGRESS TOWARD CRITICAL INFRASTRUCTURE IMPROVEMENTS CONTINUE ISLAND WIDE

Fiscal Year 2025 First Quarter Report details progress made in grid reliability and resiliency, customer service, clean energy, workforce training and other key areas. San Juan, Puerto Rico, Nov. 15,…

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