Temporary Closure – Caparra Customer Experience Office
Our Customer Experience Office in Caparra is temporarily closed due to structural deficiencies in the building where it is located.
Please use our authorized payment locations, call 1-844-888-5862, access MiLUMA, or visit another Customer Experience Center.
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Featured News

LUMA Introduces Innovative Energy Efficiency Rebate Program in Puerto Rico

SAN JUAN, PUERTO RICO - July 30, 2024 - LUMA launched the first ever energy efficiency program for residential and commercial customers in Puerto Rico,...

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LUMA CONTINUES TO RESPOND THROUGH THE EMERGENCY OPERATIONS CENTER AS HURRICANE BERYL CONTINUES ITS PATH THROUGH CARIBBEAN 

Crews have been deployed to the areas most affected by the rains associated with the hurricane and other disturbances.  San Juan, Puerto Rico – For LUMA, the safety of its…

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LUMA ACTIVATES EMERGENCY OPERATIONS IN REPSONSE TO HURRICANE BERYL; OUTLINES CRITICAL PREPARATIONS FOR 2024 HURRICANE SEASON 

LUMA encourages customers to also take proactive steps to prepare for emergencies and weather-related power outages.   San Juan, Puerto Rico –Today, in accordance with its Emergency Response Plan (ERP), LUMA…

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LUMA STATEMENT: PREPA'S EXPRESSIONS ON LUMA EXPENSES

Given the financial and operational failures during PREPA’s 40-year tenure, LUMA is absolutely committed to fiscal responsibility, avoiding the failures of the past, and performing all operations to the highest…

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TO ADDRESS MAJOR CAUSE OF OUTAGES, LUMA LAUNCHES CLEARING PHASE OF ISLAND-WIDE VEGETATION SAFETY & RELIABILITY INITIATIVE 

The company began its strategic clearing work as part of this important safety and reliability initiative to further address the leading cause of outages in Puerto Rico  San Juan, Puerto…

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LUMA Reports Quarterly Fuel Adjustment Citing Impact of Fuel Consumption and Fuel Mix Utilized by Island Generators

As has been reported previously, generation fuel costs are unrelated to LUMA operations San Juan, Puerto Rico – Today, LUMA reported calculations for the adjustment for fuel and purchased power…

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LUMA Initiates Second Phase of Transformer Transfer to Santa Isabel

The first phase of the transformer transfer was completed without incident (June 20, 2024, San Juan, Puerto Rico) – LUMA's transformer, which will replace the damaged one at the Santa…

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LUMA and DTOP Announce Approval to Begin the Transfer of the Transformer to Santa Isabel  

(June 18, 2024, San Juan, Puerto Rico) – LUMA, in coordination with the Department of Transportation and Public Works (DTOP), the Department of Public Safety, the Puerto Rico Emergency Management…

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LUMA Advances Efforts to Stabilize Service in Aibonito, Coamo, Santa Isabel, and Sectors of Barranquitas

Crews work simultaneously to energize customers in the southern area (June 8, 2024, Santa Isabel, Puerto Rico) – LUMA’s transmission and substation crews continue to be deployed in the southern…

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LUMA Outlines Strategies for Restoring Electrical Service in Santa Isabel, Coamo, and Aibonito

(Santurce, Puerto Rico, June 6, 2024) - Since the inception of the Local Emergency Operations Center (LEOC), LUMA has been closely monitoring the number of customers without service, with a…

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LUMA Develops Plan for Power Restoration in Santa Isabel, Coamo, and Aibonito

Contingency plan aims to reduce the impact of outages caused by bad weather while stabilizing the service. (Santurce, Puerto Rico, June 5, 2024) - LUMA continues to make progress in…

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