The company warns about fraud schemes and shares tips to protect personal information
April 24, 2025 – San Juan, Puerto Rico — LUMA issued a warning yesterday about several fraudulent websites and links promoting a fake investment opportunity and sale of shares. As part of its response, LUMA notified the relevant agencies, requested the removal of the site, issued a cease-and-desist demand for its new publication, and reported the case to federal authorities.
Noriette Figueroa, LUMA’s Vice President of Customer Experience, emphasized the importance of customers and the broader community staying alert and vigilant against any suspicious activity that could be linked to fraud schemes. “We want to clearly state that LUMA does not sell shares to the public, nor does it solicit money from customers. We reaffirm our commitment to protecting information and educating the community on how to recognize signs of fraud. These deceptive messages often try to solicit investments, personal information, or unauthorized payments. Let us be absolutely clear: LUMA does not request money, investment payments, or financial personal information through unofficial channels, social media, calls, or messages. Any such communication is fraudulent,” said Figueroa.
Fraud not only directly harms its victims but also undermines trust and collective safety.
Recommendations for our customers:
- Protect your personal information: Do not share your data with unknown individuals.
- Use secure payment methods: Use the LUMA App or call 1-844-888-5862 (LUMA) to safely pay your bill.
- Remember: LUMA will never ask for your passwords by phone, email, or text message.
“Our top priority is the safety of our customers and the integrity of our systems. Protecting customer data starts with awareness. If you notice suspicious activity, unusual requests for personal or financial information, or messages from questionable sources, report them immediately to the appropriate authorities,” added Figueroa.
For more information on how to protect yourself from fraud, visit www.lumapr.com and follow our official social media channels.
About LUMA
LUMA is a Puerto Rican company that, since June 1, 2021, operates and manages the electric power transmission and distribution system in Puerto Rico. LUMA is a company driven by a mission to transform the electrical transmission and distribution system to provide all Puerto Ricans with the reliable, resilient, cleaner, and affordable electrical grid they deserve. As a customer-centric company, LUMA’s entire workforce of more than 4,000 employees is focused on safely delivering an exceptional customer service experience to its 1.5 million customers.
