Hurricane season begins on June 1 and ends on November 30 every year.

At LUMA Energy we are prepared to respond to emergencies that interrupt the electric service.

Our commitment is to always provide the best service. As part of this commitment, we offer these suggestions that will help you protect your life and property during the hurricane season.

Hurricane Preparations

Make sure you have enough candles, flashlights, and a battery-powered radio.

Get a gas stove to cook without electricity.

Check your safety box (switch box or “breakers”) and become familiar with it so that you know to disconnect the electricity service when necessary.

Maintain an adequate supply of drinking water. One gallon of water per person, per day, for one week is recommended. 

Buy groceries that are not perishable. For example: powdered milk, canned food, crackers, among others.

Plan to be without electricity for several days. For example, determine how you are going to store medications that need refrigeration, get battery fans, portable coolers, etc.

In the beginning of the season, check if there are trees in your residence whose branches make contact with the power lines and request a tree trimming service. You can request this service through Mi LUMA web, or app or calling us at 1-844-888-5862 (LUMA).

Inspect the surroundings of your residence and remove loose objects that could become projectiles. Secure your gas tank.

During the Hurricane

When the winds pick up, unplug all electrical appliances (radio, television, fans, etc.) and turn off all light switches.

After the hurricane

Turn on the battery radio so that you can be informed about what to do and what not to do during this period.  First responders will bring you important information.  

If you have a power generator, do not turn it on without first turning off the main switch in the house that connects to the electrical system. This will prevent power lines from being energized, posing a deadly risk to LUMA Energy workers repairing them. Think about the lives of these people who are working to restore your electric service.

Report any problems with cables and streetlights calling 1-844-888-5862 (LUMA):

Do not touch wet electrical equipment or step on a wet surface where there is electrical equipment. Don’t ever touch a downed power line. Do not climb on the roof to remove fallen branches or cables.

As soon as power is restored in your area, disconnect your emergency generator and reconnect your home service by turning the switches to the “On” mode. Make sure the installation has not been damaged.

If you notice anything out of the ordinary in your equipment operation, call a licensed electrician. Do not try to do electrical repairs yourself.

If your home has been damaged, do not attempt to operate electrical equipment. Call call a licensed electrician.

Keep your cool and follow the recommendations issued through the Emergency Management Agency (AEME).