Planned Upgrades

Emergency preparedness is a daily priority for our teams. For this reason, we have rescheduled the planned upgrades originally set between Friday, October 10 and Monday, October 13 to focus all our resources on responding to the expected inclement weather during those days.

What happens when LUMA Energy detects improper use of electricity or theft?

What happens when LUMA Energy detects improper use of electricity or theft?

The LUMA Energy ICEE unit begins an investigation. If misuse or theft is found, ICEE corrects the irregularity. It also makes the calculations to recover the cost of the energy consumed not accounted for, investigation expenses, and the repair. In addition, a fine is assessed and the case is referred to the Department of Justice for possible criminal prosecution.