Your safety is our priority

We are working to restore service as quickly as possible in the affected municipalities. In the meantime, stay informed through our social media channels and follow our recommendations: report outages using the Mi LUMA app and, for your safety, avoid approaching downed power lines, as they may be energized.

How can I report an outage, a voltage fluctuation or brownout?

How can I report an outage, a voltage fluctuation or brownout?

You can call us at 1-844-888-5862 (LUMA) or you can report them using Mi LUMA web available at miluma.lumapr.com. You will first need to register your electric service account and then sign in. After signing in, the process is as follows: