Temporary Closure – Caparra Customer Experience Office
Our Customer Experience Office in Caparra is temporarily closed due to structural deficiencies in the building where it is located.
Please use our authorized payment locations, call 1-844-888-5862, access MiLUMA, or visit another Customer Experience Center.
People first. Safety always.

How can I report an outage, a voltage fluctuation or brownout?

How can I report an outage, a voltage fluctuation or brownout?

You can call us at 1-844-888-5862 (LUMA) or you can report them using Mi LUMA web available at miluma.lumapr.com. You will first need to register your electric service account and then sign in. After signing in, the process is as follows: