Learn how the costs on your bill are broken down. Our commitment is to keep you informed.
Important Messages: Our new message centers will offer you helpful energy saving tips and information.
Important Messages: Our new message centers will offer you helpful energy saving tips and information.
Clearer: Important information, such as your payment due date, is clearer and more prominent.
More Visible: Your monthly energy usage is more visible, so you know exactly how much energy you’ve used.
Monthly Comparisons: A new bar graph illustrates your energy usage and compares it with the previous month, and with the same month of the previous year.
Ever wonder what all these different charges are on your bill? Our new LUMA bill design helps explain certain charges, like fuel cost adjustments, that are not determined by LUMA. For more information, please visit lumapr.com or stop by one of our customer service centers.
Here we explain the rights you have as a LUMA customer under Act 57-2014 and provide more information on how to request a billing inquiry.
Here you find the updated contact information of the PREB and Independent Consumer Protection Office (OIPC).
Find a brief explanation of our terms of service as established by the PREB here. For more detailed information please visit lumapr.com or stop by one of our customer service centers.
We offer a number of different ways to pay your bill. For more information please visit lumapr.com or stop by one of our customer service centers.
Late on a payment? This can result in service disconnection. Find out how we may be able to help by calling at 1-844-888-LUMA (5962).
Find the details of your account here including: the balance, payment history, late fees, deposits and payment plans, among others.
It’s important to know that LUMA does not establish the rate you pay; this is determined by the PREB. Find a breakdown of your bill in this pie chart to better understand what your bill comprises of.
(Click to see a detailed explanation of the Breakdown)
This part of the bill design shows you your meter’s information, the invoice period and the date of the next reading.
Here we clearly layout an itemized list of charges that make up your final bill. Some of these charges are driven by personal energy use and some are fees determined by the PREB. Please know that LUMA does not establish the rate you pay for electricity, that is determined by the PREB.
Wonder how much energy you used over the long term? The 13-month energy usage chart (current month and previous 12) will be larger and easier to read and makes the distinction between actual and estimated readings clearer.