Advisory: Customers will receive a smaller bill in October reflecting reduced September consumption due to outages related to hurricane Fiona. Customers will receive a credit in November to the monthly customer charge as required by Act 143.

Special Announcement

No Updates

FINAL UPDATE #23 4/11/2022 9:30 AM

LUMA PREPARING FOR RETURN TO NORMAL OPERATIONS AS ALL CUSTOMERS RESTORED

As a result of the hard work of LUMA, PREPA and other generators crews over these past days and nights, electric service to all customers impacted by the island-wide outage event has been restored. We want to thank our customers for their incredible patience, support and understanding during this difficult time. 

Below are the most current updates on LUMA’s response actions as of 7:00 a.m.:

  • Electric service was restored to all customers impacted by the island-wide outage over the weekend
  • We have synchronized more than 2,600 MW of generation power online
  • Outage map has been restored for identifying power outages

Reporting an Outage: If you are currently experiencing an outage, please call us at 1-844-888-5862 (LUMA) or report it using Mi LUMA web available at miluma.lumapr.com.

Urgent Safety Message: We encourage every member of the public to prioritize their safety. Please call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from any downed power lines.

Power Restored in Puerto Rico Early Sunday

LUMA announces power has been restored to its 99.7 percent of its 1,500,000 customers

San Juan, Puerto Rico, April 10, 2022 – LUMA announced that electric service has been restored to nearly 1.5 million customers as of Sunday morning. Today’s welcome announcement comes a day after the company met its earlier public goal of restoring power to more than 1 million customers by early to late Saturday. LUMA and PREPA teams continue work to stabilize the electric system and address any outstanding disruptions to service.

The following statement can be attributed to LUMA President and CEO Wayne Stensby:

“We want to thank our customers for their incredible patience, support and understanding during this difficult time. From the moment this event occurred, LUMA and PREPA teams responded to restore power as quickly and safely as possible. We want to acknowledge PREPA, and the other generators, for their partnership and to thank all the LUMA, PREPA and the other generators crews and teams for their hard work under difficult conditions.

“We understand that many are asking how and why such a large outage happened. We have begun the detailed investigation into this event and will be fully transparent with our customers, regulators, and the legislature with our findings to determine what actions must be taken to reduce the threat of such large outages. While this thorough investigation, which includes a through independent forensic review of the failed equipment, will take some time, there is no doubt that this event has exposed the fragility of the energy grid and how important it is for all of us to work together to improve grid reliability.

“While power restoration has occurred for 99.7 percent of customers, LUMA and PREPA continue to work to stabilize the grid and reduce the future risk of intermittent power outages. Only when this work is complete will LUMA transition to normal operations, including the deactivation of the LUMA Emergency Operations Center (LEOC). We encourage any customer who may experience an outage or electric emergency to contact at 1-844-888-5862 (LUMA).”

About LUMA

LUMA is a Puerto Rican company that, since June 1, 2021, operates and manages the electric power transmission and distribution system in Puerto Rico. LUMA is a company driven by a mission to transform the electrical transmission and distribution system to provide all Puerto Ricans with the reliable, resilient, cleaner and affordable electrical grid they deserve. As a customer-centric company, LUMA’s entire workforce of more than 3,000 employees is focused on safely delivering an exceptional customer service experience to its 1.5 million customers.

UPDATE #22 4/10/2022 1:00 PM

LUMA NEARS FULL POWER RESTORATION

As a result of the hard work of LUMA and PREPA crews over these past days and nights, full power restoration is near. LUMA and PREPA continue to work together to restore power as quickly and safely as possible to all remaining customers. At this time, with electric service restored to nearly all customers, LUMA will, depending on events today, begin the process of returning to normal operations.

Below are the most current updates on LUMA’s response actions as of 11:00 a.m.:

  • Electric service has been restored to more than 1.46 million customers
  • We have synchronized more than 2,200 MW of generation power online
  • Given current progress, full restoration is anticipated Sunday afternoon
  • LUMA preparing for a return to normal operations
  • Outage map has been restored for identifying power outages

Reporting an Outage: If you are currently experiencing an outage, please call us at 1-844-888-5862 (LUMA) or report it using Mi LUMA web available at miluma.lumapr.com.

Important Conservation Update: LUMA and PREPA stress conservation wherever possible given the ongoing restoration and the potential energy peaks that can occur. We ask customers with power to conserve their energy consumption Sunday to help reduce energy demand and support the full restoration efforts across Puerto Rico.

Urgent Safety Message: We encourage every member of the public to prioritize their safety. Please call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from any downed power lines.

UPDATE #21 4/10/2022 8:00 AM

LUMA NEARS FULL POWER RESTORATION & NORMAL OPERATIONS

As a result of the hard work of LUMA and PREPA crews over these past days and nights, full power restoration and return to normal operations is near. LUMA and PREPA continue to work together to restore power as quickly and safely as possible to all remaining customers. At this time, with electric service restored to nearly all customers, LUMA will, depending on events today, begin the process of shifting back to normal operations.

Below are the most current updates on LUMA’s response actions as of 6:00 a.m.:

  • Electric service restored to more than 1.4 million customers since 3:00 a.m.
  • We have synchronized more than 2,000 MW of generation power online
  • Given current progress, full restoration anticipated Sunday morning or afternoon.
  • LUMA preparing for return to normal operation
  • Normal outage map is likely to be restored by early Sunday

Important Conservation Update: LUMA and PREPA stress conservation wherever possible given the ongoing restoration and the potential energy peaks that can occur. We ask customers with power to conserve their energy consumption Sunday to help reduce energy demand and support the full restoration efforts across Puerto Rico.

Urgent Safety Message: We encourage every member of the public to prioritize their safety. Please call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from any downed power lines.

Future Updates: LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

UPDATE #20 4/10/2022 12:00 AM

 LUMA POWER RESTORATION WILL CONTINUE OVERNIGHT

Given current progress, Full Restoration is Possible by Sunday Morning

LUMA and PREPA crews continue to work together to restore power as quickly and safely as possible to all remaining customers. While the vast majority of customers power has been restored, the risk of intermittent power outages may occur as complex process of full restoration proceeds.

Below are the most current updates on LUMA’s response actions as of 11:30 p.m.:

  • Electric service restored to more than 1.3 million customers as of 11:30 p.m.
  • We have synchronized more than 1,900 MW of generation power online
  • Intermittent power outages may occur based on demand and ongoing full restoration efforts
  • Given current progress, full restoration may be possible by Sunday Morning

Important Conservation Update: LUMA and PREPA continue to urge conservation wherever possible given the ongoing restoration and the potential energy peaks that occur throughout the evening. We ask customers with power to conserve their energy consumption this evening and Sunday to help reduce energy demand and support the full restoration efforts across Puerto Rico.

Urgent Safety Message: We encourage every member of the public to prioritize their safety. Please call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from any downed power lines.

Future Updates: LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

UPDATE #19 4/9/2022 11:00 PM

 

LUMA POWER RESTORATION CONTINUES 

LUMA crews continue working through the night with the goal of full restoration Sunday morning.

LUMA and PREPA crews continue to work together to restore power as quickly and safely as possible to all remaining customers. While the vast majority of customers power has been restored, the risk of intermittent power outages may occur as complex process of full restoration proceeds.

Important Conservation Update: LUMA and PREPA continue to urge conservation wherever possible given the ongoing restoration and the potential energy peaks that occur throughout the evening. We ask customers with power to conserve their energy consumption this evening and Sunday to help reduce energy demand and support the full restoration efforts across Puerto Rico.

Below are the most current updates on LUMA’s response actions as of 8:00 p.m.: 

  • Electric service restored for nearly 1.2 million customers as of 8:00 p.m.
  • We have synchronized more than 1,700 MW of generation power online.
  • Intermittent power outages may occur based on demand and ongoing full restoration efforts 

 Urgent Safety Message: We encourage every member of the public to prioritize their safety. Please call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from any downed power lines.

Future Updates: LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

UPDATE #18- 4/9/2022 5:00 PM

LUMA POWER RESTORATION CONTINUES

LUMA & PREPA continue to restore power to customers, while challenges with restoration may result in intermittent power outages.

LUMA and PREPA crews continue to restore power across Puerto Rico and are working hard to restore power as quickly and safely as possible to all remaining customers. While the vast majority of customers power has been restored, intermittent power outages may occur as restoration proceeds and depending on available generation throughout Saturday evening. 

Important Conservation Update: LUMA and PREPA urge conservation wherever possible given the ongoing restoration and the potential energy peaks that will occur throughout the day and evening. We ask customers with power to conserve their energy consumption throughout Saturday to help reduce energy demand and support ongoing restoration efforts.

Below are the most current updates on LUMA’s response actions as of 3:30 p.m.: 

  • Electric service restored for over 1.2 million customers as of 3:30 p.m.
  • We have synchronized more than 1,700 MW of generation power online.
  • Intermittent power outages may occur based on ongoing restoration.

Urgent Safety Message: We encourage every member of the public to prioritize their safety and to call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from downed power lines.

Future Updates: LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

UPDATE #17- 4/9/2022 12:30 PM

LUMA POWER RESTORATION UPDATE

LUMA & PREPA restore power to over 90% of customers and urge conservation efforts to support ongoing restoration.

LUMA and PREPA crews continue to restore power across Puerto Rico and are working hard to restore power as quickly and safely as possible to all remaining customers. Given current conditions, restoration work will continue throughout today. Restoration work remains challenging as LUMA and PREPA crews work to establish and connect more generation throughout the day and evening. 

Below are the most current updates on LUMA’s response actions as of 11:00 a.m.: 

  • Electric service restored for over 1.3 million customers as of 11:00 a.m.
  • We have synchronized more than 1,800 MW of generation power online and climbing.
  • Continuing to prioritize restoration for critical customers and have contacted all residential lifeline customers to advise them on making alternate arrangements. 

Important Conservation Update: LUMA and PREPA urge conservation given the currently available generation and the potential energy peaks that will occur throughout the day and evening. We ask customers to conserve their energy consumption throughout Saturday to help reduce energy demand and support the restoration process until more generation is online. 

Urgent Safety Message: We encourage every member of the public to prioritize their safety and to call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from downed power lines.

Future Updates: LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

UPDATE #16- 4/9/2022 7:00 AM

LUMA POWER RESTORATION UPDATE

LUMA & PREPA restore power to over 1 million customers.

LUMA and PREPA crews continue to restore power across Puerto Rico and are working hard to restore power as quickly and safely as possible to all customers. Given current conditions, restoration work will continue throughout today.

Below are the most current updates on LUMA’s response actions as of 5:30 a.m.: 

  • Electric service restored for over 1 million customers as of 4:00a.m.
  • We have synchronized more than 1,540 MW of generation power online and climbing.
  • Continuing to prioritize restoration for critical customers and have contacted all residential lifeline customers to advise them on making alternate arrangements. 

 Important Conservation Update: While electric service to parts of the island have been restored, some areas may experience temporary power loss for brief periods of time as we work to balance generation and stabilize the energy grid. We urge customers to conserve their energy consumption throughout Saturday to help reduce energy demand and the risk to the system.

 

Urgent Safety Message: We encourage every member of the public to prioritize their safety and to call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from downed power lines.

Future Updates: LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

UPDATE #15 04/09/2022 1:00 AM

 LUMA CONTINUING TO RESPOND TO ISLAND-WIDE OUTAGE

Working together with PREPA, we are working hard to restore power to more than 1 million customers during tonight.

Our LUMA crews continue working together with PREPA to respond to the massive island-wide power outage. Power restoration activities remain underway. At this time, the exact cause of the outage is still being investigated. Given the size and scope of the outage, we are working hard to restore power as quickly and safely as possible. Given current conditions, restoration work will continue throughout tonight and into Saturday. 

Below are the most current updates on LUMA’s response actions as of 10:00p.m.: 

continue to restore service to customers with more than 820,000 restored as of 10:00p.m.

  • We continue to work hard to restart generation units and high voltage lines.
  • We have synchronized more than 1,500 MW of generation power online and climbing.
  • Our teams remain diligent and capable to deal with any issues as we’re bringing substations back on.
  • We have completed aerial patrols, all 230KV circuits appear to be undamaged.
  • LUMA is preparing the grid to deliver service to customers as additional generation facilities are brought online.
  • We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time.
  • We are focused on prioritizing restoration for critical customers and have contacted all residential lifeline customers to advise them on making alternate arrangements. 

UPDATE #14 – 04/07/2022 7:00 pm

LUMA CONTINUING TO RESPOND TO ISLAND-WIDE OUTAGE

Working together with PREPA, we are working hard restore power to more than 1 million customers during tonight.

Our LUMA Crews continue working together with PREPA to respond to the massive island-wide power outage. Power restoration activities remain underway. At this time, the exact cause of the outage is still being investigated. Given the size and scope of the outage, we are working hard to restore power as quickly and safely as possible. Given current conditions, restoration work will continue throughout this evening and into Saturday. 

Below are the most current updates on LUMA’s response actions as of 5:30p.m.: 

  • We continue to restore service to customers with more than 760,000 restored as of 5:30p.m.
  • We continue to work hard to restart generation units and high voltage lines.
  • We have just over 1,300 MW of generation power online and climbing.
  • Our teams remain diligent and capable to deal with any issues as we’re bringing substations back on.
  • We have completed aerial patrols, all 230KV circuits appear to be undamaged.
  • LUMA is preparing the grid to deliver service to customers as additional generation facilitates are brought online.
  • We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time.
  • We are focused on prioritizing restoration for critical customers and have contacted all residential lifeline customers to advise them on making alternate arrangements. 

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

Urgent Safety Message: We encourage every member of the public to prioritize their safety and to call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from downed power lines.

UPDATE #13  04/08/2022 2:10 PM

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities continue; power continuing to be restored.

LUMA crews have been working hard throughout the coming days to respond to the massive island-wide power outage. Power restoration activities remain underway. At this time, the exact cause of the outage is still being investigated. Given the size and scope of the outage, and the need to perform work safely, we are informing our customers that restoration will continue throughout this evening and into Saturday. 

Working together with PREPA, we expect to have restored power to more than 1 million customers during tonight.

Below are the most current updates on LUMA’s response actions as of 12:35pm. 

  • We continue to restore service to customers with more than 660,000 restored as of 12:00pm.
  • We continue to work hard to restart generation units and high voltage lines.
  • We have just over 1,200 MW of generation power online and climbing.
  • Our teams remain diligent and capable to deal with any issues as we’re bringing substations back on.
  • We have completed aerial patrols, all 230KV circuits appear to be undamaged.
  • LUMA is preparing the grid to deliver service to customers as additional generation facilitates are brought online.
  • We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time.
  • We are focused on prioritizing restoration for critical customers and are continuing to contact all residential lifeline customers to communicate updates. 

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

Urgent Safety Message: We encourage every member of the public to prioritize their safety and to call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from downed power lines.

UPDATE #12 – 04/08/2022 9:00 AM

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities continue; generator plants coming online.

LUMA crews continue to work to respond to the massive island-wide power outage. At this time power is being restore as the system is stabilized and generation plants can safely be connected. The extent of the outage has impacted each generating facility in Puerto Rico and a significant effort to restore service is underway. LUMA continues to stress the safety of community and our crews as the restoration effort is underway. Restoration efforts will continue Friday and into the weekend.

Below are the most current updates on LUMA’s response actions as of 8:30am. 

  • We continue to restore service to customers with more than 600,000 restored as of 8:30am.
  • We are targeting to have 1,400 MW of generation power online by 7:00pm tonight.
  • Aerial patrols of all 230kV circuits were completed on Thursday and appear to be undamaged. Crews are standing by the evaluate and respond as generation load comes online.
  • We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time.
  • Critical facilities, such water pumping and hospitals, are connected with power and providing essential service to the island. Residential customers receiving a Lifeline Residential Service rate due to medical equipment used in their home are being contacted.
  • LUMA offices around the island are open for customers. The following offices are not open due to impacts of the outage: Manati, Caguas, Carolina, Culebra, Vieques, Ponce. Customers can contact us at 1-844-888-LUMA(5862), LUMA app or LUMA social media.

Urgent Safety Message: We encourage every member of the public to prioritize their safety and to call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from downed power lines. 

UPDATE #11 – 04/07/2022 11:30 pm

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities continue; power beginning to be restored.

LUMA crews have been working hard to respond to the massive island-wide power outage. Power restoration activities remain underway. At this time, the exact cause of the outage is still being investigated. Given the size and scope of the outage, and the need to perform work safely, we are informing our customers that restoration will continue tonight and well into Friday. 

Below are the most current updates on LUMA’s response actions as of 10:30pm. 

  • We continue to restore service to customers with more than 380,200 restored as of 10:00pm.
  • We continue to work hard to restart generation units and high voltage lines.
  • We are targeting to have 1,000 MW of generation power online by midnight tonight.
  • We have completed aerial patrols, all 230KV circuits appear to be undamaged.
  • LUMA is preparing the grid to deliver service to customers as additional generation facilitates are brought online.
  • We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time.
  • We are focused on prioritizing restoration for critical customers and have contacted all critical lifeline customers to communicate updates. 

UPDATE #10 – 04/07/2022 8:20pm

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities continue; power beginning to be restored.

LUMA crews have been working since last night and throughout the day to respond to massive island-wide power outage. Power restoration activities remain underway. At this time, the exact cause of the outage is still being investigated. Given the massive size and scope of the outage, and the need to perform work safely, we are informing our customers that restoration will continue through Thursday evening and into Friday.

Below are the most current update on LUMA’s response actions as of 7:00pm. 

  • We continue to restore service to customers with more than 345,600 restored as of 7:00pm
  • We continue to work hard to restart generation units and high voltage lines
  • We have completed the initial damage assessment at Costa Sur and are now performing a detailed site assessment to determine operability of breakers and associated equipment.
  • We are targeting to have 1,000 MW of generation power online by midnight tonight.
  • We have completed aerial patrols, all 230KV circuits appear to be undamaged.
  • LUMA is preparing the grid to deliver service to customers as additional generation facilitates are brought online.
  • We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time.

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

Urgent Safety Message: We encourage every member of the public to prioritize their safety and to call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from downed power lines.

UPDATE #9 – 04/07/2022 3:20pm

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities continue; power beginning to be restored.

LUMA crews have been working since last night and throughout the day to respond to massive island-wide power outage. Power restoration activities remain underway. At this time, the exact cause of the outage is still being investigated. Given the massive size and scope of the outage, and the need to perform work safely, we are informing our customers that restoration will continue through Thursday evening and into Friday.

Below are the most current update on LUMA’s response actions as of 2:30pm. 

  • We continue to restore service to customers with more than 300,000 restored as of 2:30pm
  • We continue to work hard to restart generation units and high voltage lines
  • We have completed the initial damage assessment at Costa Sur and are now performing a detailed site assessment to determine operability of breakers and associated equipment.
  • We are targeting to have 1,000 MW of generation power online by midnight tonight.
  • We have completed aerial patrols, all 230KV circuits appear to be undamaged.
  • LUMA is preparing the grid to deliver service to customers as additional generation facilitates are brought online.
  • We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time.

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

Urgent Safety Message: We encourage every member of the public to prioritize their safety and to call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from downed power lines.

UPDATE #8 – 04/07/2022 10am

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities are underway; power beginning to be restored.

LUMA crews have been working through the night and continue to respond to the island-wide power outage. Restoration activities remain underway. The exact cause of the outage is being investigated and still not known at this time. Given the massive size and scope of the outage, and in the interests of safety, power restoration could extend well into Thursday and Friday for some areas. 

Below are current update on LUMA’s response actions:

  • We continue to work hard to restore generation units and high voltage lines.
  • We continue to restore service to customers with more than 100,000 restored as of 8:30am
  • We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time.

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

Urgent Safety Message: We encourage every member of the public to prioritize their safety and to call us immediately at 1-844-888-5862 to inform us of any downed lines or electrical emergencies that require immediate attention. Please remember to stay away from downed power lines.

UPDATE #7 – 04/07/2022 9:30am

LUMA CUSTOMER SERVICE CENTERS

LUMA crews are still responding to a massive outage and working hard to restore power as quickly and safely as possible. At this time, customer service center offices in Ponce, Caguas, Aibonito, Carolina, Vieques and Culebra will be closed until power comes on. For any customer questions or updates on the outage, please check LUMA social media, the MiLUMA app, or call us at 1-844-888-5862. Thank you.

UPDATE #6 – 04/07/2022 7:30am

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities are underway; power beginning to be restored.

LUMA crews are continuing to respond to the island-wide power outage. Restoration activities are currently underway. The exact cause of the outage is still not known at this time. Given the massive size and scope of the outage, power restoration could extend well into Thursday and Friday for some areas. 

Below is an update on LUMA’s response actions:

  • We continue to work to restore generation units and high voltage lines.
  • We continue to restore service to customers with approximate 60,000 restored at this time.
  • We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time.

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

Our next update is anticipated around 8:30AM.

UPDATE #5 – 04/07/2022 5:30am

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities are underway; power beginning to be restored.

LUMA crews are continuing to respond to the island-wide power outage. Restoration activities are currently underway. The exact cause of the outage is not known at this time. Given the size and scope of the outage, power restoration could extend well into Thursday.

Below is an update on LUMA’s response actions:

  • We continue to work to restore generation units and high voltage lines.
  • We continue to restore service to customers.
  • We have three generation units running at Mayaguez, Palo Seco and Camblache.
  • We are expecting San Juan 6 generating on the system around 6 a.m., this will initiate the restoration in the metro area.
  • We currently have part of the transmission system from Mayaguez to Cambalache restored, which is an important step to continue the restoration process.

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

UPDATE #4 – 04/07/2022 3:00am

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities are underway; power beginning to be restored.

LUMA crews are continuing to respond to the island-wide power outage. Restoration activities are currently underway. The exact cause of the outage is not known at this time. Given the size and scope of the outage, power restoration could extend well into Thursday.

Below is an update on LUMA’s response actions:

  • We continue to work to restore generation units and high voltage lines.
  • We continue to restore service to customers.
  • We have two generation units running at Mayaguez and Palo Seco
  • One Palo Seco black start generation unit is restored and being used to provide power to start San Juan unit 6.
  • Once San Juan unit 6 is restored, it will be used to begin service restoration in the metropolitan area.

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

UPDATE #3 – 04/07/2022 1:30am

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities are underway; power beginning to be restored.

LUMA crews are continuing to respond to the island-wide power outage. Restoration activities are currently underway. The exact cause of the outage is not known at this time. Given the size and scope of the outage, power restoration could extend well into tomorrow.

Below is an update on LUMA’s response actions:

  • We have crews deployed across the island in preparation for substation restoration.
  • We are continuing the process of restoring service on the southeast side of the island (Yabucoa).
  • We are continuing our work to add generation at the Palo Seco Plant.
  • We are also working to restore generation at Cambalache.

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

UPDATE #3 – 04/07/2022 12:30am

LUMA CONTINUING TO RESPOND TO ISLANDWIDE OUTAGE

Restoration activities are underway; power beginning to be restored.

LUMA crews are continuing to respond to the island-wide power outage. Restoration activities are currently underway. The exact cause of the outage is not known at this time. Given the size and scope of the outage, power restoration could extend well into tomorrow.

Below is an update on LUMA’s response actions:

  • We have crews deployed across the island in preparation for substation restoration.
  • We are continuing the process of restoring service on the southeast side of the island (Yabucoa).
  • We are continuing our work to add generation at the Palo Seco Plant.
  • We are also working to restore generation at Cambalache.

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

Our next update is anticipated around 2:30AM.

04/06/2022

LUMA RESPONDING TO ISLANDWIDE OUTAGE

Restoration activities are underway; power beginning to be restored.

LUMA crews are continuing to respond to the island-wide power outage. Restoration activities are currently underway. The exact cause of the outage is not known at this time. Given the size and scope of the outage, power restoration could extend well into tomorrow.

Below is an update on LUMA’s response actions:

  • We have started restoring service on the southeast side of the island (Yabucoa).
  • We have restored our first distribution circuit from Yabucoa.
  • The next steps are to energize the high voltage lines towards Aguirre Power Plant located in Salinas.
  • We are also adding generation at the Palo Seco Plant.
  • After Palo Seco is energized, we will energize Monacillos Substation and begin restoration of critical customers in the metro area.

LUMA will continue to provide regular updates as more information becomes available on our website and via social media channels.

Our next update is anticipated around 12:30AM.

3/16/202

To our friends, families and neighbors,

Every day, the over 3000 men and women of LUMA continue to make significant progress towards our mission to build a more reliable, more resilient, more customer-focused and cleaner energy system for you and all our 1.5 million customers. Whether it’s taking actions to strengthen reliability, preparing for the next hurricane, improving customer service or connecting more renewable energy, we are determined to build a better electric system for all of Puerto Rico.

Part of our commitment to getting better is also being transparent about the energy challenges Puerto Rico and the world faces.

As you may already know, recent global events, including the pandemic, global supply disruptions and the invasion of Ukraine by Russia, are having a direct impact on the fuel costs used by Puerto Rico Electric Power Authority (PREPA) and other generators to generate energy.

Yesterday, LUMA filed the required quarterly fuel cost adjustment with the Puerto Rico Energy Bureau (PREB) highlighting the significant effect these global events have had on energy generation fuel costs. For this quarter, the calculated fuel cost adjustment for a residential customer is approximately 4 cents per kilowatt-hour. The PREB will review and approve the final adjustments on customer rates.

Because some mistakenly believe it is LUMA raising rates, we want you to know the facts.

  1. Fact: LUMA has NEVER increased the base rate. The reason bills have increased is because of increases to fuel costs used for generation by PREPA and other generators.
  2. Fact: LUMA has no control over how rising fuel prices affect customer rates or bills.
  3. Fact: LUMA does not financially benefit from any change or increase in generation fuel costs and has never asked for a change to the base rate which covers the transmission and distribution system. This adjustment is related to fuel used for generation.
  4. Fact: LUMA calculates the fuel adjustment based on cost information provided by PREPA.
  5. Fact: PREPA’s cost of fuel and energy purchases from other generators currently make up more than 70% of our customers’ bills.

The impact that fluctuating fuel costs have on customer rates is greatly concerning for us at LUMA.

We are determined to do everything we can to help our customers during this difficult time, including making you aware of LUMA payment plans and available financial assistance for eligible customers struggling with their bills. We are continuing a social media campaign across social media channels, including Twitter and Facebook, to raise awareness of these resources.

If you are concerned about paying your energy bills, now or in the future, we encourage you to call us at 1-844-888-5862 (LUMA) or visit lumapr.com to learn what programs we and others offer to our customers who are eligible.

Sincerely, 

The LUMA Family 

Major Outage Update

Press Statement

02/22/2022

We understand that a power outage, of any size and for any reason, is deeply frustrating for our customers. LUMA is working hard to repair the Puerto Rico grid, improve service and provide safe operations for our 1.5 million customers.

While we are still researching the cause, what we know is that a large power outage event occurred yesterday afternoon affecting approximately 700,000 LUMA customers in northeastern Puerto Rico. LUMA teams responded quickly and safely to reestablish service to affected customers. Due to this quick response, we were able to restore power to all impacted customers within four hours. 

Based on our preliminary investigation, a fault occurred on the 115kV Line 38100 between the Viaducto Transmission Center Substation and San Juan generation facilities. The event resulted in a loss of service largely in metropolitan San Juan and surrounding communities.

To determine the underlying cause, LUMA’s engineering and operations teams are working to review all of the system information. We are also continuing to work collaboratively with PREPA to investigate the cause and to take corrective actions. The root cause of the fault is unknown at this time.

As part of our commitment to transparency, we will share the results of this investigation with our customers and all stakeholders once completed. 

As always, customers can stay up to date on current and future outages at lumapr.com and on social media. 

We urge everyone to always prioritize their safety and to call us immediately at 1-844-888-5862 to report any power emergency that requires immediate attention.