a. Valid photo identification issued by the state or federal government
b. Social Security Number
c. Electrical Installation Certification
d. Use Permit (issued by OGPe or the corresponding autonomous municipality)
e. Deed, lease agreement, purchase contract, court resolution or order, declaration of heirs, will, sworn statement from the owner, or evidence of legal authorization to occupy the property
f. Physical address of the home where the service will be provided, with location references if necessary
g. Mailing address, if different from the service address
h. Deposit payment
1. Rental or lease agreement
You can request new service by calling 1-844-888-5862 (LUMA) or in person at any of our Customer Service Centers.
a. Valid photo identification issued by the state or federal government
b. Social Security Number
c. Electrical Installation Certification (for properties without service for more than 1 year)
d. Deed, lease agreement, purchase contract, court resolution or order, declaration of heirs, will, sworn statement from the owner, or evidence of legal authorization to occupy the property
e. Mailing address
f. Deposit payment
g. Meter number
You can request new service by calling 1-844-888-5862 (LUMA) or in person at any of our Customer Service Centers.
1. Valid government-issued photo ID.
Through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.
If you don’t agree with your bill, you can request a Billing Inquiry or file a formal objection through Mi LUMA web, calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.
If you prefer to avoid estimated readings, you can submit a meter reading through Mi LUMA web, or in person at any of our Customer Service Centers. Please include a photo of the meter that shows the reading.
If your property or electrical equipment was affected by a voltage fluctuation or service outage, you may file a formal claim for evaluation under the Property Damage Claims Procedure.
Each claim is reviewed individually based on the evidence provided and the findings from the technical investigation.
You can file your claim in person at any of our Customer Service Centers.
You can request this service through Mi LUMA web, by calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.
You can request this service through Mi LUMA web, by calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.
You can register your emergency generator by calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.
Law 152 provides a credit for energy consumption of the equipment necessary to preserve life. The credit covers 50% of the electric consumption of the equipment that a health professional authorized to practice in Puerto Rico determines. If the customer presents a letter from the Department of the Family indicating that the customer is below the poverty level, this credit could cover 100% of the consumption.
You can download the application form here and:
A) Submit it in person at any of our Customer Service Centers.
B) Submit it through Mi LUMA Web visiting the Support menu -> Forms -> General Inquiry Form.
C) Submit it through Mi LUMA App using the Service Request Forms button in the dashboard, signing in and clicking on the Support menu -> Forms -> General Inquiry Form.
By calling us at 1-844-888-5862 (LUMA), or in person at any of our Customer Service Centers.
The Land and Permits Department at LUMA Energy provides guidance and manages requests related to easements and properties.
As part of our commitment to continuous improvement, we have optimized our processes to offer you faster and more efficient service in the following areas:
📄 Request your easement certification or map here
Regulatory Framework
All processes are carried out in accordance with the Easement Regulation for the Puerto Rico Electric Power Authority, Regulation No. 7282, dated January 25, 2007.