Temporary Closure – Caparra Customer Experience Office
Our Customer Experience Office in Caparra is temporarily closed due to structural deficiencies in the building where it is located.
Please use our authorized payment locations, call 1-844-888-5862, access MiLUMA, or visit another Customer Experience Center.
People first. Safety always.

Who is LUMA?

Who is LUMA?

LUMA is a purpose-built operator that has been designed to provide the people and communities of Puerto Rico with a resilient, reliable and sustainable electric grid, while also delivering outstanding customer service. We are committed to the highest standards of transparency, integrity, safety and operational excellence.

LUMA combines:

  • Industry-leading technical experience in building reliable, sustainable infrastructure and best-in-class craft skilled workforce training;
  • Decades of operational excellence managing several world-class utilities that deliver safe and reliable energy to millions of customers; and
  • Expert and transparent management of federal funds.