As part of our commitment to keep you informed of the progress your LUMA team is making, we are proud to announce the release of our third quarterly (Q3) report. Our Q3 report outlines the real progress we continue to make to transform and modernize Puerto Rico’s energy grid during the period of January to March 2022 (the third quarter of Fiscal Year 2022). While there is still much more work to do, LUMA’s first three quarters of operations have brought real and meaningful change that you deserve to know about.

Here are just some of the facts you can find in the Q3 report that showcase the incredible hard work the over 3,000 men and women of LUMA have made to transform the electric system across Puerto Rico.  

TOP TEN EXAMPLES OF PROGRESS

1. Submitted 14 critical infrastructure projects for FEMA’s approval to proceed with construction and completed foundational planning, engineering and scoping work for 186 projects in the third quarter.
2. Successfully launching the new LUMA customer bill design for our 1.5 million customers that is easier-to-understand and facilitates customer engagement.
3. Providing over 27,000 hours dedicated to mentorship, safety and technical training to date including over 70 safety courses in first aid/CPR, incident investigation, confined space entry and electrical safety.
4. Supporting more than 1,000,000 assistance payments to Puerto Rican households totaling $27.5 million in critical financial assistance and aid since June 1, 2021.
5. Approving more than 21,000 customers for net energy metering for rooftop solar representing 120 MW of renewable solar generation to date.
6. Reduced average time for approval of new net metering customer connections to 14 days.
7. Preparing for hurricanes and other major events by acquiring over 250 utility vehicles and safety equipment and conducting two emergency preparedness drill exercises in the third quarter with LUMA teams and Puerto Rican and federal emergency agencies.
8. Repairing over 5,300 streetlights, including 5,020 LED upgrades.
9. Replacing 745 poles in the third quarter to help improve reliability and resiliency, bringing the year-to-date total to ~2,700. 
10. Assisting over 474,900 customers in our customer service centers and reducing the average call answer time to less than one minute, despite a 10% increase in calls handled in Q3. 

Lastly, you should know that we make clear in our Q3 report that LUMA will not be requesting any increase to the base rate and remains absolutely committed to staying within overall budget despite the historic infrastructure challenges we inherited from the previous operator.

Thank you again for all the support that so many of you have shown the 3,000 men and women of LUMA over this quarter and every previous quarter. Our entire LUMA team looks forward to continuing to work hard over the coming months and years to build the electric system you and all Puerto Ricans expect and deserve.

Sincerely,

The LUMA Family