LUMA announces power has been restored to its 99.7 percent of its 1,500,000 customers
San Juan, Puerto Rico, April 10, 2022 – LUMA announced that electric service has been restored to nearly 1.5 million customers as of Sunday morning. Today’s welcome announcement comes a day after the company met its earlier public goal of restoring power to more than 1 million customers by early to late Saturday. LUMA and PREPA teams continue work to stabilize the electric system and address any outstanding disruptions to service.
The following statement can be attributed to LUMA President and CEO Wayne Stensby:
“We want to thank our customers for their incredible patience, support and understanding during this difficult time. From the moment this event occurred, LUMA and PREPA teams responded to restore power as quickly and safely as possible. We want to acknowledge PREPA, and the other generators, for their partnership and to thank all the LUMA, PREPA and the other generators crews and teams for their hard work under difficult conditions.
“We understand that many are asking how and why such a large outage happened. We have begun the detailed investigation into this event and will be fully transparent with our customers, regulators, and the legislature with our findings to determine what actions must be taken to reduce the threat of such large outages. While this thorough investigation, which includes a through independent forensic review of the failed equipment, will take some time, there is no doubt that this event has exposed the fragility of the energy grid and how important it is for all of us to work together to improve grid reliability.
“While power restoration has occurred for 99.7 percent of customers, LUMA and PREPA continue to work to stabilize the grid and reduce the future risk of intermittent power outages. Only when this work is complete will LUMA transition to normal operations, including the deactivation of the LUMA Emergency Operations Center (LEOC). We encourage any customer who may experience an outage or electric emergency to contact at 1-844-888-5862 (LUMA).”
About LUMA LUMA is a Puerto Rican company that, since June 1, 2021, operates and manages the electric power transmission and distribution system in Puerto Rico. LUMA is a company driven by a mission to transform the electrical transmission and distribution system to provide all Puerto Ricans with the reliable, resilient, cleaner and affordable electrical grid they deserve. As a customer-centric company, LUMA’s entire workforce of more than 3,000 employees is focused on safely delivering an exceptional customer service experience to its 1.5 million customers.