New webpage will provide customers with detailed information including the time, date and location of planned upgrades and related outages in and around their communities
San Juan, Puerto Rico, September 5, 2023 – Today, as part of a company-wide initiative to provide its customers with more information on critical infrastructure projects and the temporary outages required to safely complete this work, LUMA announced the launch of a new “Planned Upgrades Web Portal.” The new portal will provide LUMA’s 1.5 million customers with advance notice, more timely information and updates on the planned upgrade projects being performed every day by LUMA crews that lead to temporary safety outages.
“We’ve heard very clearly our customers’ need for better and more accurate information when planned upgrades lead to temporary outages, and we have made the need to improve our customer communications a top priority. Our new Planned Upgrades Web Portal is an important step forward and will provide not just timely updates on the array of critical infrastructure improvements we are making every day to improve service reliability but will also help our customers and the communities we serve better plan and prepare,” said Juan Saca, LUMA’s President and Chief Executive Officer.
LUMA’s Planned Upgrades Web Portal: Providing Customers More Information
All across Puerto Rico, LUMA performs planned upgrade projects to improve service reliability and reduce future outages for customers. These projects, which can include pole replacements and grid automation installations, can lead to temporary service interruptions where the power is turned off in the interest of public safety. To help customers across Puerto Rico better plan and prepare, the new LUMA Planned Upgrades Web Portal will provide project updates to customers, advance notice and timely updates on when and where work will occur so that customers can prepare for potential service interruptions that are necessary to complete these critical projects. The Planned Upgrades Web Portal will include the location of work, approximate start and end times, and the type of upgrade being performed. Additionally, the new portal will feature a map to visually display planned upgrade projects across Puerto Rico.
LUMA’s Planned Upgrades Web Portal is just the latest tool designed to improve communication and transparency with customers. To learn more about LUMA’s new Planned Upgrades Web Portal, please visit https://lumapr.com/plannedworks/.
About LUMA LUMA is a Puerto Rican company that, since June 1, 2021, operates and manages the electric power transmission and distribution system in Puerto Rico. LUMA is a company driven by a mission to transform the electrical transmission and distribution system to provide all Puerto Ricans with the reliable, resilient, cleaner and affordable electrical grid they deserve. As a customer-centric company, LUMA’s entire workforce of more than 4,000 employees is focused on safely delivering an exceptional customer service experience to its 1.5 million customers.
