San Juan, Puerto Rico, December 3, 2021 – As part of its six-month anniversary since assuming operation of Puerto Rico’s transmission and distribution system, LUMA is communicating directly with customers through a series of public communications detailing the progress made across multiple areas, including infrastructure repairs and upgrades, customer service and solar adoption.
Each of the public communications will help better inform LUMA’s 1.5 million customers of the scope of work and progress across multiple areas achieved by the over 3,000 hard-working LUMA men and women for all of Puerto Rico.
“While there is much more work to do, the LUMA team has accomplished a great deal in just six months. Given our responsibility to inform our customers, we are excited to share this progress and these milestones that reflect our sincere commitment to building a more reliable, more resilient, and cleaner electric system with our customers,” said LUMA Chief Executive Officer Wayne Stensby.
A preview of a copy of this public communication and customer outreach effort is attached below.
“We’ve heard from many of our customers the importance public communications and sharing more about the real progress we are making. This latest public outreach effort is important way of communicating directly to our customers and letting them know that we are determined to build an energy system Puerto Ricans deserve and expect,” added Stensby.
This anniversary customer update and communications effort has been and will be published beginning today December 3rd in a diverse series of local newspapers, shared with customers through emails and posted on social media beginning this week. The communications effort is highlighting key achievements as well as feature members of the LUMA team whose work is helping transform the Puerto Rican energy system.
LUMA is a Puerto Rican company that, as of June 1, 2021, operates Puerto Rico’s electric power transmission and distribution system. LUMA is a company driven by the mission to transform the electric transmission and distribution system to provide all Puerto Ricans the reliable, resilient, and affordable electric grid they deserve. As a customer-centric company, LUMA’s entire workforce of more than 3,000 hard-working men and women are singularly focused on safely delivering an exceptional customer service experience to its more than 1.5 million customers.