Contingency plan aims to reduce the impact of outages caused by bad weather while stabilizing the service.
(Santurce, Puerto Rico, June 5, 2024) – LUMA continues to make progress in restoring service to customers affected by bad weather since June 1. Following its Emergency Response Plan, the company is committed to restoring electrical service to all its customers quickly and safely. In the last 24 hours, LUMA has responded to over 670 incidents, restoring service to over 50,000 customers across the island. Today, more than 900 field employees have been strategically deployed to continue these essential tasks, and specialized teams are developing a plan to stabilize service in the Santa Isabel, Coamo, and Aibonito areas.
Part of the strategies to stabilize the system in the area affected by bad weather includes:
- Aerial patrolling of transmission lines to identify faults,
- Equipment repair and correction of points damaged by high temperatures and wear (hot spots),
- Dismantling the damaged transformer in Santa Isabel to replace it,
- Replacement of conductors to increase transmission line capacity,
- Vegetative trimming on transmission lines to prevent outages,
- Completing a permanent restoration plan for Santa Isabel and Coamo.
To address the critical situation with the transformer in the south of the island, which impacts the municipalities of Santa Isabel, Coamo, and Aibonito, LUMA has implemented a contingency plan. This plan includes a schedule of rotating service interruptions for sectors in Santa Isabel, Coamo, and Aibonito that have been without service for more than 24 hours. The goal is to minimize the impact of the transformer outage in Santa Isabel, which also affects Coamo and parts of Aibonito. Communities will be energized for periods of up to 8 hours daily while a permanent solution is being worked on.
Additionally, LUMA will continue to provide updates to customers and the mayors of Santa Isabel, Coamo, and Aibonito.
The schedule for rotating service interruptions in Santa Isabel, Coamo, and Aibonito is as follows:
Communities that may experience rotating service interruptions from approximately 6:00 a.m. to 2:00 p.m.
| Municipio | Comunidades |
| Santa Isabel | BDA. MONSERRATE, BDA. SAN FELIPE, COME. PLAZA DEL MERCADO DE SANTA ISABEL, FGM. ALCALDÍA DE SANTA ISABEL, PARC. PLAYITA CORTADA, PARC. VELÁZQUEZ, SECT. CASCO URBANO, SECT. EL RÍO, SECT. JARAGUAZAL, SECT. VILLA POTE, URB. FLAMBOYÁN, URB. JARDINES DE SANTA ISABEL, URB. PASEO DEL MAR, URB. PASEO DEL MAR 2, URB. SANTIAGO APOSTOL, URB. VILLA CAMARERO 2, URB. VILLA RETIRO NORTE, URB. VILLA RETIRO SUR, URB. VILLAS DE CAMARERO 1, PARC. OLLAS NUEVAS, PARC. OLLAS VIEJAS |
| Coamo | PARC. NUEVAS CUYÓN, PARC. VIEJAS CUYÓN, SECT. SANTA ANA, URB. EL BOSQUE, URB. JARDINES DE SANTA ANA, URB. LOS FLAMBOYANES, URB. MONTE REAL, URB. QUINTAS DE COAMO, URB. VALLE ESCONDIDO, URB. VILLA MADRID, URB. VILLA TAÍNA, CMPG. CAMP SANTIAGO JOINT MANEUVER TRAINING CENTER. |
| Aibonito | EDU. ESCUELA PASTO, PARC. NUEVAS BARRIO PASTO, PARC. VIEJAS, SECT. EL COQUÍ, SECT. EL FRESAL, SECT. LA SIERRA, SECT. LOS ROLONES, SECT. REPRESA, SECT. RINCÓN, SECT. JAGÜEYES. |
Communities that may experience rotating service interruptions from approximately 2:00 p.m. with restoration expected to begin at 10:00 p.m. (subject to demand).
| Municipio | Comunidades |
| Coamo | BDA. SAN LUIS, BDA. ZAMBRANA, CEM. CEMENTERIO MUNICIPAL DE COAMO, COND. VISTAS DE SAMBRANA, EDU. ESCUELA ELEMENTAL JOSÉ RAMÓN RODRÍGUEZ, EDU. ESCUELA PURIFICACIÓN RODRÍGUEZ, PARC. NIAGARA, SECT. CASCO URBANO, URB. VILLA MADRID, URB. VILLAS DE SAN BLÁS, URB. VISTAS DE COAMO, BDA. SAN ANTONIO, EDU. ESCUELA BENJAMIN FRANKLIN, EDU. ESCUELA FLORENCIO SANTIAGO, RES. RESIDENCIAL LAS PALMAS, RES. RESIDENCIAL MANUEL J. RIVERA, SECT. CASCO URBANO, SECT. EL CERRO, URB. JARDINES DE COAMO, URB. JARDINES DE SAN BLÁS, URB. LAS COLINAS, URB. SAN ANTONIO, URB. VISTA DEL SOL, SECT. EL POLVORÍN, COME. PLAZA SANTA ISABEL, SECT. OBDULIA, URB. PARQUES DE JACARANDA, URB. PASEOS DE JACARANDA, URB. PORTALES DE JACARANDA, RES. RESIDENCIAL EL EDÉN, SECT. CASCO URBANO, URB. EL EDÉN, URB. EXTENSIÓN JARDINES DE COAMO, URB. VILLA CRISTINA |
| Santa Isabel | BDA. MONSERRATE, BDA. SAN FELIPE, COMU. PLAYA, SECT. CASCO URBANO, SECT. VILLA DEL MAR, URB. SAN MIGUEL, URB. VILLA DEL CARIBE, PARC. JAUCA NUEVAS, PARC. JAUCA VIEJAS, SECT. CANTA SAPO, SECT. CASCO URBANO, SECT. EL MONTE, SECT. LA FLORIDA, SECT. LA PLAYA DE JAUCA, SECT. PLAYA TEXIDOR, SECT. YERVA DURA, URB. ALBORADA PARK, URB. LA HACIENDA, URB. VILLA JAUCA, BDA. FELICIA, BDA. SAN FELIPE, COMU. EL OJO, COND. SANTA ISABEL APARTMENTS, EDU. ESCUELA APOLONIA BALENTÍN, EDU. ESCUELA ESTHER RIVERA, EDU. ESCUELA MANUEL MARTÍN MONSERRATE, EDU. ESCUELA MARTÍN G. BRUMBAUGH, RES. RESIDENCIAL PEDRO M. DESCARTES, RES. RESIDENCIAL RINCÓN TAÍNO, SECT. CASCO URBANO, URB. ALTURAS DE SANTA ISABEL, URB. BUENOS AIRES, URB. ESTANCIAS DE SANTA ISABEL, URB. EXTENSIÓN ALTURAS DE SANTA ISABEL, URB. EXTENSIÓN EL TAÍNO, URB. EXTENSIÓN RESIDENCIAL EL CEMÍ, URB. HACIENDA CONCORDIA, URB. HACIENDA CONCORDIA 2DA SECC, URB. JARDINES DE SANTA ISABEL, URB. LLANOS DE SANTA ISABEL, URB. RESIDENCIAL EL CEMÍ, URB. VALLE DE SANTA ISABEL |
Starting tonight, LUMA will notify customers directly about the rotating service interruption schedules through text messages, automated notifications, and email. They will also be shared via LUMA’s social media channels. It is important to note that critical loads, such as water pumps and hospitals, will not be affected and will have uninterrupted electrical service, coordinated with the municipal personnel of each town.
LUMA’s Key Accounts department has maintained constant communication with the impacted municipalities. This afternoon, LUMA leaders, including President Juan Saca, met with the mayors of Santa Isabel, Coamo, and Aibonito, affected by a major outage at the Santa Isabel substation caused by recent bad weather. During the meeting, the contingency plan details and options for stabilizing service in this area were reviewed.
LUMA is committed to actively working to identify long-term solutions and ensure robust and reliable electrical service for Santa Isabel, Coamo, and Aibonito. Alejandro González, director of lines for LUMA’s central and southern region, stated, “We reiterate to our customers throughout Puerto Rico that we are committed to continuing to work hard to transform Puerto Rico’s electrical system. We ask everyone to make space for the LUMA brigade so they can do their job and ensure everyone’s safety.”
LUMA will continue to provide periodic updates to keep all customers, municipal governments, and critical loads informed, ensuring the safety and well-being of the communities it serves.
For more information and updates, visit our social media or contact LUMA’s Customer Service Center at 1-844-888-5862.
About LUMA LUMA is a Puerto Rican company that has operated and managed the transmission and distribution system of electrical energy in Puerto Rico since June 1, 2021. LUMA is driven by the mission to transform the electrical transmission and distribution system to provide all Puerto Ricans with the reliable, resilient, clean, and affordable electrical service they deserve. As a customer-focused company, LUMA’s entire workforce is focused on providing exceptional and safe service to its 1.5 million customers.
