Actions Outline Top Priorities, Including Continuing to Reduce Outages, Improve Response Time and Improve Customer Communications

San Juan, Puerto Rico — October 10, 2023 – Yesterday, Juan Saca marked his first 100 days as LUMA’s President and Chief Executive Officer (CEO) by pledging continued progress, greater collaboration, and improved communications with LUMA’s more than 1.5 million customers. Since assuming the role of CEO on July 1, 2023, Mr. Saca has prioritized meeting with an array of customers, and listening to feedback from municipal leaders, government partners, business leaders and other stakeholders. Last month, as part of a commitment to build on its progress and address ongoing energy challenges, LUMA announced a bold “Building a Better Energy Future” work plan focused on improving system reliability and customer support services through a series of major projects and island-wide initiatives.

“During my first 100 days, it has been a priority to increase transparency, publicly address the challenges and speak openly about the steps being taken to build a better energy future for Puerto Rico. As part of these efforts, we listened to our customers, business leaders and other stakeholders across the island and it is clear that reducing outages, improving response time to service restoration and keeping the public informed of our progress are essential and a priority. I am proud of the entire LUMA team and grateful for their daily dedication to our customers,” said LUMA President and CEO Juan Saca.

LUMA CEO Pledge to Customers

In his open letter, which was published in El Nuevo Día and El Vocero yesterday, Mr. Saca outlined LUMA’s action plan as part of its ongoing commitment to build a better energy future for all Puerto Ricans. Among the actions outlined include:

1. Communicating with Customers: Continuing to communicate honestly and openly with our customers and all parties involved in the execution of major projects.
2. Building Partnerships: Forming partnerships with public and private entities, committing ourselves together to achieve our goals.
3. Working with Stakeholders: Simplifying the way we work and interact with our stakeholders, the general public, corporate clients and strategic partners.
4. Reducing Outages: Implementing new technologies to reduce service restoration response time.
5. Correcting False Information and Providing Customers with Facts: Clarifying incorrect statements, such as LUMA increased rates this month. This information is false, LUMA’s operating costs represent only approximately 15% of the bill. Since LUMA started operations in June 2021, we committed not to ask for an increase to the Puerto Rico Electric Power Authority’s (PREPA) basic rate for three years – and we have kept that promise.

Read Mr. Saca’s letter to customers, which was published in El Nuevo Día and El Vocero, outlining LUMA’s plans for the future and its continued commitment to its customers across all regions of Puerto Rico.

About LUMA

LUMA is a Puerto Rican company that, since June 1, 2021, operates and manages the electric power transmission and distribution system in Puerto Rico. LUMA is a company driven by a mission to transform the electrical transmission and distribution system to provide all Puerto Ricans with the reliable, resilient, cleaner, and affordable electrical grid they deserve. As a customer-centric company, LUMA’s entire workforce of more than 4,000 employees is focused on safely delivering an exceptional customer service experience to its 1.5 million customers.