San Juan, PR – December 26, 2025 – As part of its commitment to continuous improvement in customer experience, LUMA recently announced two key advancements for its customers: the integration of services for industrial and government clients through the MiLUMA Web platform and the expansion of services offered at Contact Centers.
24/7 Customer Service Center
Now, all customers will have access at any time, day or night, to the full range of services offered at Contact Centers, including:
- Making payments
- Requesting account transfers
- Coordinating payment plans
- Checking billing details
- Reporting outages or service interruptions
Customers only need to call 1-844-888-5862 to access these features.
Integration of Industrial and Government Clients into MiLUMA Web
As part of digital modernization, industrial and government clients can now:
- Make secure payments
- Report service interruptions
- Check total balance, invoice details, and payment history
- View information on reported sectors by municipality
- Request maintenance services, such as streetlight repairs and vegetation management
Additionally, in the profile settings section, customers can:
- Edit or change their username and password
- Update contact details, including email and primary/secondary phone numbers
- Select their preferred channel for receiving notifications and security validations
- Indicate whether they want to receive text messages related to their account
This integration benefits customers with contracted loads requiring a minimum annual energy consumption—generally accounts exceeding 50 kW—including commercial, industrial, and government agencies.
“We are taking an important step to enable industrial and government customers to manage their accounts, aligning their experience with the digital tools already available to residential customers. Now all our customers can access and manage their accounts through the MiLUMA website,” explained Melissa Pueyo, Director of Key Accounts.
In addition, LUMA continues to offer digital tools that make service management easier:
- Mi LUMA App, for payments, outage reporting, and community improvement notifications
- MiLUMA.lumapr.com Web Portal, with access to consumption history and data updates
- Monthly newsletter, with safety tips and updates on the electrical system
- Text and WhatsApp alerts to keep you informed about service
- Over 900 payment points and customer service centers for in-person assistance across the island
With these improvements, LUMA provides greater control over daily transactions and reaffirms its commitment to modernizing the electrical system, continuously improving customer experience, and developing accessible tools for all sectors.
About LUMA
LUMA is a Puerto Rican company that, since June 1, 2021, operates and manages the electric power transmission and distribution system in Puerto Rico. LUMA is a company driven by a mission to transform the electrical transmission and distribution system to provide all Puerto Ricans with the reliable, resilient, cleaner, and affordable electrical service they deserve. As a customer-centric company, LUMA’s entire workforce of over 4,000 employees is focused on safely delivering an exceptional customer service experience to its nearly 1.5 million customers
