We are committed to helping our customers make informed decisions about the energy consumption in their homes. Through our Home Efficiency Rebate Program, customers can make their homes more energy efficient while reducing their monthly electricity bills.
Refer to the table below to see which equipment is currently eligible for our rebates. Full eligibility requirements, technical criteria, and incentive details can be found in the LUMA Rebate Application Portal, where applications can now be submitted.
For guidance on how to apply for and navigate the LUMA Rebate Application Portal, please refer to the Quick Guide for submitting your residential rebate.
| Eligible Equipment | Equipment Rebate | Equipment Information | Certification/ Requirement – Key Specs |
|---|---|---|---|
| Solar Water Heater | $550 | Your water heater accounts for about 20% of your home’s energy use. Replacing your old water heater with a new solar water heater could cut your annual hot water costs in half. | Must comply with OG-100 Certification or ENERGY STAR 5.0 |
| Tankless Water Heater | $60 | Water heaters that come with gas or electric heat pump technology equipment heat your water just like standard models but with much less energy. This could save you up to $3500 over a unit’s lifetime. | Must be AHRI or UL Certified / UEF > 0.91 / AHRI Certification Directory |
| ENERGY STAR® Refrigerator | $210 | ENERGY STAR® certified refrigerators are about 9% more energy efficient than models that meet the federal minimum energy efficiency standard. By properly recycling your old refrigerator and with a new ENERGY STAR® certified refrigerator, you could save about $230 over the 12-year lifetime of the product. | Must comply with ENERGY STAR® v5.0 / ENERGY STAR® Certified Refrigerators | EPA ENERGY STAR |
| ENERGY STAR® Freezer | $210 | ENERGY STAR® certified freezers are at least 10% more energy efficient than the minimum federal standard. By properly recycling your old freezer and replacing it with a new ENERGY STAR® certified unit, you could save about $410 over the 12-year lifetime of the product. | Must comply with ENERGY STAR® v5.0 / ENERGY STAR® Certified Freezers | EPA ENERGY STAR® |
| Air Conditioner (mini split) *Maximum of 3 units per account number, per program year | ≤12,000 Btu/h: ≥21 (Tier 1 – $250) >12,000–24,000 Btu/h: ≥20 (Tier 2 – $375) >24,000–36,000 Btu/h: ≥19 (Tier 3 – $575) >36,000–60,000 Btu/h: ≥16 (Tier 4 – $750) | A high efficiency ductless air conditioning unit is an environmentally friendly way to keep your home comfortable without the trouble or expense of adding ductwork. The rebate amount is dependent on unit size and efficiency rating. | Must be AHRI Certified / AHRI Certification Directory AND meet or exceed the following criteria: Tier 1: ≤12,000 Btu/h → SEER2 ≥21 Tier 2: >12,000–24,000 Btu/h → SEER2 ≥20 Tier 3: >24,000–36,000 Btu/h → SEER2 ≥19 Tier 4: >36,000–60,000 Btu/h → SEER2 ≥16 |
| Window Air Conditioner | $130 | ENERGY STAR® certified room ACs now have the potential to save even more energy and money | Must comply with ENERGY STAR v4.1 / Room Air Conditioners | ENERGY STAR® |
All LUMA residential customers with an active account number and service address can submit an online rebate application when they purchase and install eligible equipment.
Customers who purchase and install equipment that meets the requirements can complete and submit their rebate application through LUMA’s online portal. Once approved, they will receive a financial incentive that helps reduce the actual cost of the product and contributes to improving energy efficiency in the home. All equipment eligibility information is available in the online application.
Access the LUMA Rebate Application Portal here: https://eerebates.lumapr.com/
If you are unable to complete the online application, you can request a paper version by calling the LUMA Customer Contact Center at 1-844-888-5862 (LUMA) or by visiting a Regional Center.
Completed paper applications can be delivered to a Regional Center or mailed to:
ATTN: LUMA Rebate Programs
PO Box 364267
San Juan, PR 00936-4267
You can also bring your completed application to a LUMA Regional Office, where staff can help you submit it.
Please note that applications sent by email will not be accepted.
Participating in LUMA’s Home Efficiency Rebate Program is simple. After purchasing and installing eligible, energy efficient equipment, you can start your application directly through the LUMA Rebate Application Portal.
You must submit your application within 90 days of the purchase date and provide proof of purchase and installation, when applicable. All required documents must be uploaded directly to the portal as part of the online process. Our system will automatically verify your LUMA account and retrieve the billing information needed to process your application. To avoid delays, we recommend having all documentation ready before getting started.
Most applications are processed within 6 to 8 weeks from the time we receive your complete submission. However, processing times may vary depending on eligibility requirements and program volume.
If your application is approved, you will receive the rebate through a single check mailed to the postal address registered in the portal. Mailing may take approximately 4 to 6 weeks after final approval.
By offering you options to save energy through efficient home equipment, our program may help you reduce your energy expenses and bills while contributing to the reduction of greenhouse gases and supporting Puerto Rico in achieving its energy efficiency goals.
You can complete your application by visiting the LUMA Rebate Application Portal, where you can:
For guidance on how to apply for and navigate the LUMA Rebate Application Portal, please refer to the Quick Guide for submitting your residential rebate.
If you are unable to complete your application online, you can request a paper application by calling 1-844-888-5862 (LUMA) or by visiting a Regional Center.
Completed paper applications may be brought to a regional center or submitted by mail to:
Please note that email submissions are no longer accepted.
What are the benefits of participating in LUMA’s Home Efficiency Rebate Program?
The program offers rebates that help reduce the cost of new energy‑efficient equipment, making it easier to acquire technology that will make your home more efficient and has the potential to lower your electric bill.
Which equipment is currently eligible for LUMA’s Home Efficiency Rebate Program rebates?
A list of all eligible equipment and their respective rebate offerings can be found in the table above or in the LUMA Rebate Application portal, including all certification and efficiency requirements.
For the ENERGY STAR equipment, how do I know if my equipment is ENERGY STAR rated?
Equipment must be listed in the ENERGY STAR Certified Products Data Catalog to qualify for this rating. Please visit the ENERGY STAR website to find qualified products: https://www.energystar.gov/
Please note that some products claim to be “Energy Saving” but might not qualify for the official ENERGY STAR rating. Please use the official website for the most up-to-date product information.
Who is eligible to participate in the program?
All LUMA residential customers with an active account number and service address are eligible to participate in the LUMA Home Efficiency Rebate Program. There may be enhanced incentives available for income eligible customers. Income eligibility is determined by the Customer Rate code, at the time of application submission.
Applications must be submitted by the LUMA Account Holder or include account holder authorization within the online portal.
What if I am not the LUMA Account Holder. Can I still participate in the program?
The LUMA Account Holder must provide authorization for the application to proceed. If you are not the account holder, the portal will request digital approval from the LUMA Account Holder.
How can customers apply for rebates?
Customers must submit applications directly through the LUMA Rebate Application Portal.
Paper applications are available only upon request by calling 1-844-888-5862 (LUMA) or by visiting a regional center.
Email submissions are no longer accepted.
How will I be notified about the status of my rebate application?
You can track your application status at any time through the LUMA Rebate Application Portal. Status updates may also be sent via email from “LUMA Reembolso” ([email protected]).
If additional information is required, program staff will contact you using the contact information you provided in your portal profile. To avoid delays, applicants should ensure all required documents including proof of purchase and proof of installation when applicable are uploaded before submitting their application.
After final approval, please allow approximately 4–6 weeks for check delivery.
What is the deadline for submitting rebate applications?
Rebate applications must be submitted within 90 days of the equipment purchase (as shown on the equipment invoice or receipt). Pre-approval is not required prior to the purchase of new equipment. Rebate applications must be submitted through the LUMA Rebate Application Portal.
What documentation is required?
Applicants must submit a completed application through the LUMA Rebate Application Portal including an itemized equipment receipt or invoice indicating payment, customer contact information, and installing contractor information (if applicable) for each type of equipment submitted for rebate consideration. Quotes or estimates will not be accepted as proof of evidence. Rebate applications for all equipment types must be submitted within 90 days of equipment purchase for rebate consideration. Pre-approval is not required prior to the purchase of new equipment.
How do I get my rebate?
Customers can submit a rebate application through the LUMA Rebate Application Portal. Paper applications may be submitted by mail to
ATTN: LUMA Rebate Programs
PO Box 364267
San Juan, PR 00936-4267
You may also bring your completed application to a Regional LUMA Office, where staff can assist with submission. Please note that applications submitted through email will not be accepted.
If approved, customers will receive a rebate in the form of a one-time check. Rebate checks will be sent by mail to the address specified on the application. Check delivery takes approximately 4-6 weeks after final approval.
How do contractors participate in the program?
Contractors may assist LUMA customers by completing and submitting the application on the customer’s behalf. To do so, the contractor must work directly with the customer to gather all information required for the application; these requirements are outlined in the Application Portal Quick Guide. At this time, rebates are issued directly to the participating LUMA customer and cannot be assigned to contractors.
What if I need to reassign my rebate to a third party?
The program is designed to provide rebates to LUMA account holders who purchase high‑efficiency equipment. If someone other than the account holder made the purchase, the rebate may be reassigned to a third party with appropriate supporting documentation. At this time, rebates cannot be reassigned to contractors.
What communications can I expect from the Home Efficiency Rebate Program team?
The Program Implementation team will communicate with applicants when appropriate through a variety of methods including via email ([email protected] or [email protected]), phone, direct marketing and more. Please note that program staff will never communicate via social media and will never ask for personal information unrelated to your rebate application.
For additional information, please reach out to program staff [email protected] or 1-844-888-5862 (LUMA).