As part of our commitment to keeping you safe, LUMA is launching a new safety effort, fighting fraud, to raise public awareness of phone scams and fraud attempts that target utility customers across Puerto Rico.
How real is this threat? According to the Federal Trade Commission (FTC), there were over 2.3 million illegal phone scams reported last year nationally, and 3,351 illegal scams reported in Puerto Rico. These phone scams often involve scammers contacting customers and telling them that immediate payment is required to avoid immediate disconnection of service.
Working together, LUMA is determined to help keep our customers safe.
LUMA will NEVER request financial information or personal details over the phone.
LUMA does NOT request payments via pre-paid debit cards, gift cards, PayPal or Venmo. NEVER process payment over the phone using these methods of payment.
If you receive any suspicious call demanding immediate payment, you should hang up the phone immediately and call the local police department to report it.
Customers can always verify if they have payments due through the MiLUMA customer portal and mobile app, by calling LUMA at 1-844-888-LUMA (5862) or by visiting one of our 25 customer service centers across the island.