Our commercial customers tend to have more complex needs than residential. That’s why we offer a wide array of solutions.
For your convenience, we offer several ways to pay.
We are strongly committed to supporting our customers impacted by Hurricane Fiona. If you have a question regarding your bill received from August 21, 2022, and October 7, 2022, LUMA has extended the time you have to file an objection to Thursday, November 24, 2022. Any customer with questions about their bill is encouraged to visit one of our customer service centers, call directly at 1-844-888-5862 (LUMA), use the MILUMA app and web portal or contact through the mail at PO Box 9100, San Juan, PR 00908-9100. LUMA representatives are standing ready help and to answer any questions or concerns.
If you do not agree with your bill, you can submit a billing inquiry through Mi LUMA web. To be able to use this service, first you need to register, then sign in and then navigate to the billing inquiry form under the Support menu in Mi LUMA web. You can then submit your inquiry, we will process it, and we will either adjust the bill or provide an explanation to the charges.
Following are instructions and documents to request the most common residential customer services. If the service you wish to request is not here, please call us at 1.844.888.LUMA (5862) or write to us at [email protected] for additional instructions.
Learn MoreElectric service rates are not established by LUMA. They are established by the PR Energy Board, or PREB. To see the most recent Tariff Book approved by the PREB, click on “Continue”.
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