A message about our second quarterly report

To our friends, families, and neighbors,

Every day, our 3,000 strong LUMA team is focused on building a more reliable, more resilient, more customer-focused, and cleaner electric system – it’s what the Puerto Rican people expect and deserve.

To that end, we are pleased to share the top ten highlights from our just released second quarterly report. The Q2 report details the significant progress we’ve made, in spite of the legacy challenges that predate LUMA. While the report highlights many examples of continuous progress, we wanted to highlight for our customers the TOP TEN achievements, which include:

1. Decreased the number of safety incidents and decreased the severity of incidents, as the recordable injury rate declined 7% in Q2 and the severity rate declined 80% in Q2.
2. Completed more than 20,000 hours of safety and technical training courses at the LUMA College for Technical Training.
3. Received the fewest customer claims under Act 57-2014 in the history of the law.
4. Answered the phone 95% faster over the quarter, reducing the wait time from nine minutes and five seconds in September to 23 seconds in December.
5. Assisted more than 465,000 customers in our customer service centers, and sent 96,000 responses via direct message on Facebook, Twitter, Instagram and LinkedIn during Q2.
6. 609,982 customers registered an electronic Mi LUMA account and the Mi LUMA app was downloaded 451,127 times, as of December 31, 2021.
7. Continued to activate Net Energy Metering (NEM) service for over 7,500 solar customers, bringing the fiscal year to date total to over 15,000 connections.
8. Brought the total of PREB approved FEMA projects / programs to 132, representing $7.4 billion of federally funded work.
9. Replaced 861 utility poles, bringing the year-to-date total to over 1,900.
10. Responded and restored power to our customers during more than 11,000 outage events.

While there is much more work to do, all of us at LUMA are excited to share our real progress that we are making, and our sincere commitment to building a world-class Puerto Rican energy workforce.

Sincerely,

The LUMA Family