Scheduled Maintenance on November 23

Due to scheduled maintenance, our platforms, including the Contact Center, website, and Mi LUMA app, will be temporarily unavailable on November 23 from 12:00 a.m. to 4:00 a.m.

We apologize for any inconvenience and appreciate your understanding as we work to improve our systems.

In case of an electrical emergency, please contact 911.

Newsroom

LUMA confirms delivery of Emergency Management Plan

San Juan, Puerto Rico, June 23, 2021 – According to its contractual responsibility and commitment to be prepared to manage any emergency that would affect the electricity transmission and distribution system in Puerto Rico, LUMA developed an Emergency Management Plan. A copy of said plan was delivered to the Authority for Public-Private
Partnerships, the Puerto Rico Energy Bureau and to the Legislative Commissions that have requested it.

LUMA has been ready since June 1 to respond to Puerto Rico in an emergency. In fact, this happened on June 10 after the incident that caused a large fire in the Monacillo substation, an emergency to which LUMA responded effectively, managing to restore service to affected customers in 26 hours.

The company has the resources, manpower, and knowledge to serve Puerto Ricans in any
scenario that affects the system.

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About LUMA:
LUMA is a Puerto Rican company that, since June 1, 2021, operates Puerto Rico’s electric power transmission and distribution system. LUMA is a mission-driven company dedicated to transforming the electric transmission and distribution system to provide all Puerto Ricans with the reliable, resilient, and affordable power grid they deserve. As a customer-centric company, LUMA’s entire workforce is focused on safely delivering an exceptional customer service
experience to our more than 1 million customers.